Teller

Citizens Community Federal N.A; Altoona (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, Vision & Dental Plans

401K Retirement Plan and Company Match

Paid Time Off, Holidays and Bereavment

Job summary

CCFBank is seeking a friendly Teller to assist customers with deposits, withdrawals, transfers, and loan/credit card payments. The role emphasizes accuracy, great service, and attention to detail in a fast-paced branch environment.

The ideal candidate has 1+ year of customer service experience, strong communication, and the ability to multitask while maintaining quality. A team-oriented mindset and compliance with banking regulations are essential.

Qualifications

• At least 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Cash handling or sales experience.

Responsibilities

• Assist customers with transactions including deposits, withdrawals, and transfers.
• Perform accurate and timely processing of customer transactions.
• Provide excellent customer service and actively listen to questions or concerns.
• Understand customer requirements and introduce them to new products and services.
• Collaborate with team members to achieve branch goals.
• Maintain and assure compliance with all bank policies, procedures and regulations; adhere to BSA responsibilities.
• Performs other duties as assigned.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Job description

Description

If you're motivated, detail-oriented, and have a passion for delivering exceptional customer service, keep reading! This is a fast-paced, interactive position with CCFBank, a successful financial institution with locations throughout Wisconsin and Minnesota. We're seeking a friendly, and customer-oriented individual who is eager to build and maintain customer relationships.

As a Teller, you will assist customers with their banking needs by processing deposits, cashing checks, accepting loan/credit card payments, and addressing customer questions or concerns. Bonus points if you're community focused and excited about making a positive difference for those around you.

The ideal candidate is a cooperative, agreeable, and sympathetic listener who gets along with and enjoys helping others. This job requires a patient and stable work style and consistency in dealing with repetitive routines. A service- and team-oriented mindset is essential to success. The work requires attention to detail. The candidate must be able to manage those details with accuracy and careful attention to quality.

Primary Responsibilities

• Assist customers with various financial transactions including deposits, withdrawals, and transfers.
• Perform accurate and timely processing of customer transactions.
• Provide excellent customer service and actively listen to and address customer questions or concerns.
• Understand customer requirements and introduce them to new products and services.
• Collaborate with team members to achieve branch goals.
• Maintain and assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations; adhere to the Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Performs other duties as assigned.

Education and Experience

• At least one (1) year of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.

Desired Expertise

• Cash handling or sales experience.

What's in it for you?

• Full-Time, 40 hours per week.
• Monday - Friday work week; occasional Saturdays required.
• Competitive Pay ranging from $17.00 - $19.00 hourly.
  • The salary range provided is based on the primary location and may vary depending on the job's specific location. This range reflects the anticipated base pay for the position. The final salary offered will take into account internal equity and may differ based on various factors, including work location, the candidate's relevant knowledge, skills, and experience.
• Eligible for an annual bonus of 1.5%-3% of your salary based on company goals and performance.

Perks:

• Health, Vision & Dental Plans: Because healthy smiles are important.
• Health Savings Account (HSA) with CCF Contributions: Save for those medical expenses that you weren't expecting.
• Health Reimbursement Arrangement: Be reimbursed for qualifying medical expenses by making smart health care decisions.
• Flexible Spending Account: For those unexpected medical expenses.
• Employer Paid Life Insurance and Long-Term Disability Plans: We've got your back (and your future).
• Voluntary Life Insurance and Short-Term Disability Plans: Because life is unpredictable.
• Accident and Critical Illness Plans: Just in case you decide to take up extreme knitting.
• Hospital Indemnity: We will help cover additional hospital expenses.
• 401K Retirement Plan and Company Match: Retirement goals? We've got you covered.
• Paid Time Off, Bereavement Leave and Paid Holidays: Rest, recharge, and celebrate your loved ones.
• Parental Leave: Because parenting is the ultimate adventure.
• Company-Wide Wellness Program: Yoga, smoothies, and mental high-fives.
• Employee Assistance Program: Here to help you through the good times and the bad.
• Colleague Referral Program: Refer a friend, get a virtual high-five (and maybe a bonus).
• Professional Development Reimbursement Program: Learn and grow with us!
• Career Planning: Plot your career trajectory.
• Colleague Pricing on Secondary Market Mortgage Loans: Because everyone deserves a castle (or a cozy cottage).
• Colleague Beyond Save & Spend Accounts Perks: Unlock exclusive pricing on our deposit products.

What can you expect from us?

At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers.

We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them.

Learn more here about how we make more possible: https://ccf.us/careers/

In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.