Head Teller

Red River Bank; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Red River Bank in Baton Rouge is seeking a Teller Supervisor to direct the Teller Line, assign duties, and train staff in customer service and banking procedures. This role emphasizes accuracy, reliability, and strong communication with customers and teammates.

Responsibilities include approving checks, managing cash orders, reviewing daily tellers’ reports, balancing transactions, and ensuring compliance with Bank Secrecy Act and bank policies.

Qualifications

• High school diploma or GED and at least 3 years experience handling money in a supervisory position and/or training.
• Basic computer skills are required.
• Experience supervising cash handling and teller operations is preferred.

Responsibilities

• Assign duties and work schedules to tellers to ensure efficient department operation.
• Train employees in customer service and banking procedures.
• Approve checks for payment and manage cash ordering and shipping requirements.
• Review tellers' daily transaction reports for accuracy and balance daily transactions.
• Ensure sufficient cash supply to meet bank needs and comply with legal requirements.
• Monitor security procedures and control access to the vault; count and record currency.
• Issue written and oral instructions to staff and ensure compliance with regulations (Bank Secrecy Act) and bank policies.
• Attend required training and maintain professional conduct in line with bank policies.

Skills

Attention to detail

Customer service

Problem solving

Decision making

Communication

Education

High school diploma or GED

Job description

Summary

Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions by performing the following duties.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned. Assigns duties and work schedules to workers to ensure efficient functioning of department. Trains employees in customer service and banking procedures.

• Approves checks for payment.
• Manages cash ordering and shippings requirements. Examines Tellers' reports of daily transactions for accuracy. Consolidates and balances daily transactions.
• Ensures supply of money for financial institution's needs based on legal requirements and business demand.
• Monitors and reviews financial institution's security procedures and control access to vault. Counts and records currency and coin in vault.
• Issues written and oral instructions.
• Complies with all applicable banking regulations, including Bank Secrecy Act. Follows Red River Bank policies and procedures. Attends or completes all required training.

Supervisory Responsibilities

Directly supervises 1 or more employees in the Teller Line. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies
• Demonstrates attention to detail. Delivers excellent customer service.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Manages difficult or emotional customer situations; Responds promptly to customer needs. Maintains confidentiality. Writes clearly and informatively.
• Delegates work assignments; Sets expectations and monitors delegated activities. Displays willingness to make decisions; Exhibits sound and accurate judgment. Demonstrates accuracy and thoroughness.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

High school diploma or general education degree (GED); and a minimum of 3 years experience handling money in a supervisory position and/or training; or equivalent combination of education and experience.

Computer Skills

Basic computer skills are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand or sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close v1s1on.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.