Head Stocker - Lewisville, TX

Randalls; Lewisville (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading grocery store chain is seeking a Department Supervisor to oversee daily operations, ensure exceptional customer service, and manage inventory effectively. The ideal candidate will have strong supervisory skills, a passion for retail, and a commitment to maintaining high standards in the department. This role involves training staff, handling customer inquiries, and implementing promotional displays to drive sales.

Qualifications

• Strong customer service skills and ability to engage with customers.
• Experience in supervising and training employees.
• Knowledge of inventory management and store operations.

Responsibilities

• Maintains customer awareness and provides fast, friendly service.
• Supervises and trains department employees.
• Controls inventory and ensures product quality and freshness.

Skills

Customer Service

Sales Techniques

Inventory Control

Supervision

Job description

• Locations 1075 W ROUND GROVE RD, LEWISVILLE, TX, 75067, US
• Banner Tom Thumb

Job Description

DUTIES AND RESPONSIBILITIES:
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing
fast and friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom
announcements and one-on-one customer interaction.
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves
customer complaints and reports to Store Director as needed.
• Assists with planning nightly operations, monitoring production process following company procedures and
profitability.
• Builds Grocery displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area
and department.
• Implements effective promotional and seasonal displays. Assists with coordinating grocery sales
promotions.
• Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly
maintained.
• Ability to follow and maintain department standards and requirements.
• Monitors employee’ productivity.
• Specific knowledge of duties performed by all department employees. Including but not limited to
Opening/Closing duties, Dairy and Frozen.
• Supervise, train and assign duties to department employees.
• Train employees in store policies, sales and record keeping procedures.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb
Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• May assist with physical inventory taken every 6 months.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains
inventory levels according to division directives. Stocks and rotates product.
• Supervises the processing of all reclamation as well as maintains orderly and in stock conditions in
back room and all Grocery Department areas.
• Controls shrink and cost.
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet
jack, hand truck, scissors, knives, safety cutters and Sterilox machine.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting
quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage
guidelines and follows proper packaging

Job Info

• Job Identification 597472
• Job Category Retail, Store Ops
• Posting Date 05/19/2025, 08:52 PM
• Locations 1075 W ROUND GROVE RD, LEWISVILLE, TX, 75067, US