Head Start - IT Support Technician 2 (Mount Vernon)

Skagit Valley College; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking institution dedicated to improving the lives of students and the community. As an IT Support Technician II, you will play a crucial role in providing comprehensive technical assistance and support to staff. Your expertise in managing computer systems, troubleshooting technical issues, and ensuring effective communication will contribute to a nurturing educational environment. This position offers a chance to grow personally and professionally while being part of a diverse and inclusive community. If you are passionate about technology and education, this role is an exciting opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Competitive Leave Packages

Qualifications

• Two years of experience in technical support or related field.
• Ability to manage software updates and hardware installations.

Responsibilities

• Provide end-user support and troubleshoot IT issues.
• Manage inventory of IT equipment and conduct training sessions.

Skills

Customer Service Orientation

Technical Troubleshooting

Computer Installation

Network Management

Education

Associate's Degree in Computer Science

Vocational Training in IT

Tools

Microsoft Office

Windows Operating Systems

Job description

Head Start is a federal program that has been serving vulnerable children and families for more than half a century. We serve people experiencing homelessness, poverty, involvement in the foster system or child protective system, or any other family stressors that qualifying families may be experiencing. Head Start classrooms do not expel or exclude children due to behavioral issues or disabilities and special needs of any kind. We recognize instead that individualizing for the specific needs of every child in a nurturing and supportive environment is how we best help all children reach kindergarten healthy and ready to learn. Center staff will have a responsibility to support the needs of all children in their classrooms.

The Opportunity:The Information Technology (IT) Support Technician II provides comprehensive end-user support and technical assistance to Skagit/Island Head Start employees. This role involves independently managing the setup, maintenance, and troubleshooting of computer systems and networks while also providing guidance and instructions to users. A strong and professional understanding of IT principles, concepts, and best practices is essential for this position.This is a classified, benefits-eligible position working 30 hours per week. There is one (1) vacancy for this position.

The Location:Skagit Valley College is on the traditional and unceded territories of the Coast Salish People’s, especially on Swinomish Indian Tribal Community, Upper Skagit Indian Tribe, Samish Indian Nation, Nooksack Indian Tribe, and Sauk-Suiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver, BC, SVC is never far from world-class outdoor recreation, urban arts scenes, and local cultural events. SVC serves our local communities with a campus in Mount Vernon, Oak Harbor on Whidbey Island, and centers in Friday Harbor, a Marine Technology Center in Anacortes, and a Brewing Academy in Burlington.

Mission:Skagit Valley College cultivates student learning and achievement; contributes to the educational, personal, and economic success of students; and promotes equitable and thriving communities.

Vision:The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to:

• Equitable student outcomes in access, achievement, and community;
• Our Guiding Principles;
• Decisions based on strategy and evidence;
• The development of our employees;
• A diverse and inclusive college community where everyone belongs.

Guiding Principles:Respect, Integrity, Open and Honest Communication, Collaboration,and Compassion.

About SVC:Established in 1926, Skagit Valley College is a comprehensive community college within theWashington State Board for Community and Technical Colleges(SBCTC) providing associates and bachelor’s degrees, as well as certificates, in high-quality academic transfer pathways, workforce training, basic education for adults, and lifelong learning opportunities. Our equity goals align with SBCTC’s Vision statement; “Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social, and economic justice in service to our diverse communities.”SVC's commitment to equity and social justice drives our collective work to increase access to higher education, inspire student learning and achievement, and strengthen our diverse community. We embrace equity through our core themes of access, achievement, and community by pursuing the continuous examination and revision of norms, policies, and practices to foster the success of all.

SVC aspires to reflect the diverse racial, ethnic, and linguistic demographics in the district, particularly a growing Latinx population. As an emerging Hispanic Serving Institution (HSI) SVC seeks equity-minded leadership, faculty, and staff that are committed to inclusive practices and diverse environments where students from all backgrounds can thrive via multidisciplinary collaboration and the implementation of an array of services. Candidates representing all aspects of diversity are encouraged to apply.Skagit Valley College offers:

• An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
• Support for innovative teaching, learning, and scholarship.
• Exciting opportunities for personal and career growth.
• Diverse cultural and environmental benefits of rural, suburban, and urban lifestyles.
• Friendly, supportive, and diverse work environments.
• Excellent benefits include competitive leave packages and an array of health, dental, vision, and retirement plans to meet your current and future needs.

Customer Service and Support

• Respondto user troubles and requests with patience, calm problem-solving, and technical solutions in a variety of situations, including but not limited to network accounts, printing, audio-visual, conferencing, and file shares;
• Coordinate office moves and other scheduled projects;
• Diagnose and resolve hardware, software, and networking issues;
• Provide end-user desktop support for Microsoft environment for users with varying skill sets and abilities.

Hardware Management

• Manage and maintain inventory of IT equipment, ensuring all new assets are entered in appropriate databases when received, and removed from inventories when retired from service;
• Install, configure, and maintain desktops, laptops, printers, and other peripherals;
• Support program planning for hardware replacements.

Collaboration and Communication

• Conduct training sessions for end users on effectively utilizing computers and software programs, ensuring they understand best practices for security and efficiency;
• Serve as the liaison between Skagit Valley College, end users, and other agency partners.
• Perform website maintenance, updates, and performance monitoring;
• Participate in program trainings and other professional development activities to enhance job skills and knowledge;
• Support program ongoing quality improvement through participating in program planning and assessment efforts by offering insights and observations;
• Ensure compliance with organizational (SIHS and SVC) policies and industry regulations.

Software and System Support

• Manage software updates, patches, and licenses.

Knowledge, Skills, and Abilities
Knowledge and understanding of:

• Computer installation;
• Computer operating system and software installation and configuration;
• Computer inventory maintenance;
• Wireless computing;
• Customer service orientation.

Ability to:

• Assist higher-level technicians with system re-imaging and network connectivity issue resolution;
• Deal with confidential information;
• Work with a diverse group of individuals.

Minimum Qualifications:

• Two (2) years of computer technician experience, or an equivalent combination of education and experience.

Preferred Qualifications:

• An associate's degree or higher in Computer Science, Information Technology, or completion of a two (2) year accredited vocational training program in information technology or a related program.

Salary and Benefits:

• Salary is based on Range 46, Step A, $3,999 per month with periodic increments to $5,241 per month. The prorated monthly rate at 30/week (75% FTE) is $2,999.25 with periodic increments to $3,930.75. Starting salary may be dependent on education, qualifications, and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.
• This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding.
• This is a union-represented position subject to a collective bargaining agreement.
• Retirement, medical, and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at https://fortress.wa.gov/hca/pebbhealthplan/compare.aspx.

Application Deadline:Application materials will be accepted until this position is filled. Applications may be kept on file to be considered for openings that may occur in the future.

Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted.

Application Procedure:
To be considered for this position, applicants must:

1. Meet the minimum qualifications and;
2. Submit a complete application to the online recruitment system at www.skagit.eduthat includes the following:
   • The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references;
   • A current resume; (Attachment: Resume);
   • A letter of interest addressing the minimum, desired qualifications, and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).

In order to be considered for the position, you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position.

Conditions of Employment:

• Prior to employment, the candidate must pass a criminal background check;
• Ifhired you will be required to provide proof that you are either 1) a U.S. citizen, or 2) an immigrant whose status permits you to lawfully work in this country;
• A MERIT background check including fingerprints through the Washington State Department of Children, Youth, and Families (DCYF);
• Within 30 days of hire, have or obtain the following:
  • an initial health examination indicating freedom from communicable diseases;
  • proof of a Tuberculosis (TB) test taken within 12 months prior to the initial employment date;
  • proof of immunization for measles, mumps, and rubella vaccination OR proof of immunity from measles;
  • CPR/First Aid card;
  • a current Food Handlers permit;
• Candidates who do not meet the minimum educational requirement must successfully complete a Professional Development Plan to attain the educational requirement in accordance with the timeline outlined in the plan;
• Meet all federally mandated requirements related to the Head Start program, including but not limited to continuing educational requirements and all Washington State laws and College policies related to the Head Start program and SVC employment;
• Have, or ability to obtain by the time of hire, a Washington State driver's license or equivalent, and proof of auto insurance;
• Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  
  Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

• In the interest of providing a healthy, safe, and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students.
• If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
• This classification is included in the classified staff bargaining unit, represented by the Washington Public Employees Association, WPEA. Membership in the WPEA within thirty (30) calendar days of appointment at this classification is a requisite for employment at Skagit Valley College under union shop requirements.

Application Assistance:If you have questions about the position or require special accommodation, you may contact Human Resources at [phone], Monday through Thursday, 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at [phone] by the application closing date.

For questions regarding the online application system, you may call NEOGOV Applicant Tech Support at [phone] from 8:00 am to 5:00 pm Pacific Time. For best results, apply using one of the following browsers supported by NEOGOV: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and later versions of Internet Explorer.

SVC Annual Security Report:The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all colleges to provide information to current and prospective students and employees about campus safety policies, procedures, and statistics on certain crimes, including hate crimes, domestic violence, dating violence, stalking, and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report, which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling [phone] or by accessing the Report at:https://www.skagit.edu/about/safety-security-parking/

Skagit Valley College is an equal-opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices.

Skagit Valley College provides a drug-free environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, and/or gender identity, pregnancy, genetic information, age, marital status, disability, honorably discharged veteran or military status in its programs and employment. For inquiries regarding non-discrimination policies, contact Carolyn Tucker, Vice President of Human Resources/EEO, 360.416.7794 or [e-mail]. For inquiries regarding sexual misconduct compliance, contact Title IX Coordinator, Sandy Jordan, 360.416.7923 or [e-mail]. Mailing address: 2405 E. College Way, Mount Vernon, WA 98273.