Head Professional (37348)

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401k with employer match

3+ weeks paid time off

Staff discounts at properties

Job summary

Agua Caliente Casinos in Palm Springs, CA seeks an experienced Golf Operations Manager to oversee day-to-day golf operations and staff. You will lead teaching professionals, manage tee times, and ensure exceptional guest experiences across our golf facilities.

The role requires PGA/LPGA Class A membership, strong leadership, and a solid background in golf management and teaching. Knowledge of POS and resort operations is a plus; onsite work with seasonal outdoor duties is expected.

Qualifications

• Active PGA or LPGA Class A Membership in good standing.
• Prior golf management and teaching experience; teaching certification a plus.
• Must have strong people and customer service skills, basic knowledge of golf, management, computer skills, and office equipment.
• Experience with POS and tee time management.

Responsibilities

• Recruit and supervise golf staff and instructors.
• Implement Agua Caliente policies and procedures.
• Schedule monthly team meetings for golf operations.
• Oversee all golf operations and course facilities.
• Manage golf shop staff, outside services, starters and player assistants.
• Provide staff evaluations and performance reviews.
• Handle payroll adjustments and monitor hours.

Skills

PGA/LPGA Class A

Golf management

Teaching experience

Education

PGA/LPGA Class A Membership

Tools

POS systems

tee time management

Job description

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more.

WHO ARE WE

The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit www.aguacaliente-nsn.gov.

Job Description Summary

Oversees and maintains all facets of the golf operation. Provides professional support, direction, management, training and leadership to golf staff associates. Promotes and nurtures customer relations and enhance the quality of the golf experience. Responsible for the day-to-day golf operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other Duties May Be Assigned)

• Recruitment, hiring, training, and supervision of all staff including assistant and teaching professionals, outside assistants, starters and player assistants
• Implementation of all Agua Caliente policies and procedures
• Schedule monthly team meeting to align with current golf operations
• Oversee all golf operations
• Oversee the overall appearance of the property including building and inside facilities
• Oversee merchandise manager
• Responsible for overseeing and scheduling golf shop staff, outside service, starters and player assistants
• Responsible for giving evaluations and performance reviews of all team members
• Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime.
• Manage tee sheet daily to ensure golf shop staff is booking tee times and to monitor play
• Enforce all rules and regulations governing golf course usage
• Attend weekly manager meetings to share and present information about our business
• Coordinates and oversees all golf outings and tournaments
• Develop and oversee the golf instruction and golf development programs
• Oversee the operation of a well-managed practice facility
• Incorporates safe work practices in job performance
• Maintain close working relationship with the Golf Course Superintendent and other department heads
• Assist in the marketing and promotion of loyalty programs and overall play
• Assist in the preparation of budgets, including forecasting and review of all golf revenues and expenses on a daily, weekly, monthly, and annual basis
• Assist buyer with golf shop needs and inventory levels
• Responsible for two-way radios and rental clubs
• Work with administration and accounting department to make sure all discrepancies are accounted for and explained
• Oversee the administration of the USGA/SCGA handicap program

Supervisory Responsibilities

• 1st Assistant Golf Professional
• 2nd Assistant Golf Professional
• Golf Shop Assistants
• Outside Services Staff
• Starters
• Player Assistants

SIGNATORY ABILITY

None

Qualifications

EDUCATION and/or EXPERIENCE

• Active PGA or LPGA Class "A" Membership in good standing.
• Prior golf management and teaching experience; teaching certification a plus.
• Must have strong people and customer service skills, basic overall knowledge of golf, management, computer skills, and office equipment.
• Experience with POS and tee time management

WORKING CONDITIONS/PHYSICAL DEMANDS

To perform this job successfully, the individual must be able to stand for 10-hour shifts, move and work throughout the office area and properties, including walking up to 1 ½ miles, climbing, stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. Must be able to stand for long periods of time. Outdoor exposure required. Must be able to work outdoors in severe weather conditions. During summer season, exposure of extreme heat due to outside temperatures. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, push/pull up to 50 lbs. and must be able to lift up to 40 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.