Head of Telehealth Operations

Antidote Health Group; Texas; On-site; USD 150,000 - 200,000; Full time

Job summary

Antidote Health in Texas seeks a Head of Telehealth Operations to lead the transformation of its virtual care delivery, align with health plan goals, and oversee the strategy, design, and execution of telehealth and behavioral health programs. This role partners with Clinical Leadership, Product, and Technology to ensure quality and accessibility.

The position emphasizes scalable, digitally enabled care, data-driven improvements, and cross-functional leadership to drive value for members and the

Qualifications

• Bachelor’s degree or equivalent experience in healthcare administration, nursing, business, or related field.
• 10+ years in healthcare with telehealth, virtual medical group, ambulatory practice, or digitally enabled care delivery operations.
• Proven ownership of a telehealth or multisite practice operating model and measurable improvement.
• Ability to diagnose barriers and lead teams through change.
• Experience overseeing provider capacity, scheduling, patient access, and operations.
• Ability to influence clinical, technical, and business stakeholders and execute across boundaries.

Responsibilities

• Assess the end-to-end telehealth practice, including access, scheduling, workflows, staffing, and technology.
• Define and execute a multi-year virtual care operating strategy and roadmap with priorities and milestones.
• Design a scalable, digitally enabled practice model integrating virtual care with plan benefits and quality initiatives.
• Build and optimize provider capacity, care team design, scheduling templates, and workforce models.
• Establish performance management across productivity, access, visits, experience, and cost efficiency; drive improvements.
• Identify friction across the digital member journey and partner to remove barriers.
• Shape digital capabilities with Product, Engineering, and clinical informatics; validate adoption.
• Translate population health priorities into actionable workflows for preventive services and risk management.
• Lead change management across distributed teams with clear decisions and training.
• Develop business cases and resource plans balancing access, quality, growth, and total cost of care.

Skills

Telehealth leadership

Stakeholder influence

Strategic planning

Data-driven decision making

Education

Bachelor’s degree in healthcare administration, nursing, business, or related field

Tools

EMR systems

Healthcare data analytics tools

Job description

Antidote Health is a tech-drivenhealth insurance company on a mission to make healthcareeasy, accessible, and more affordable.We’rerethinking how healthcare works—using technology to remove the friction, complexity, and delays that define the traditional system. Instead of navigating paperwork, long waits, and disconnected experiences,we’rebuilding a simpler, more connected way for people to get care.

Our platform combines health coverage, virtual care, and a modern member experience into one seamless system designed to help peopleactually usetheir benefits.

We offer Affordable Care Act (ACA) health plans in Arizona, Georgia, Ohio, and Texas and we’re growing quickly.We’rebuilding a company focused on solving real problems—witha realimpact on people’s lives.

Position Overview

The Head of Telehealth Operations is a strategic practice leader responsible for assessing, designing, and advancing Antidote Health’s virtual care delivery model. This individual will identify structural, operational, technology, and member-access barriers; translate findings into a prioritized transformation roadmap; and lead measurable improvements that position Antidote as a scalable, digital-first payer-provider.

The role owns the operational strategy and execution for virtual primary care and behavioral health, connecting care delivery with health plan goals for access, member engagement, preventive care, quality, risk adjustment, and affordability. The leader partners closely with ClinicalLeadership, Product, Technology, Population Health, Quality, Member Experience, and Finance to redesign how members access and receive care while preserving clinical quality and appropriate clinical decision‑making.

Key Responsibilities

• Assess the end-to-end telehealth practice, including member access, scheduling, provider workflows, staffing, clinical support, technology, data, and handoffs; identify root causes of performance gaps and barriers to care.
• Define and execute a multi-year virtual care operating strategy and phased improvement roadmap, with clear priorities, owners, milestones, investments, and measurable outcomes.
• Design a scalable, digitally enabled practice model that integrates virtual primary care and behavioral health with health plan benefits, care management, quality initiatives, and the broader member journey.
• Build and optimize provider capacity, care team design, scheduling templates, visit modalities, and workforce models based on demand, acuity, appointment mix, service standards, and growth.
• Establish performance management and accountability across provider productivity, appointment utilization, access, completed visits, member experience, clinical follow-through, and cost efficiency; use data to drive course correction.
• Identify friction across the digital member journey, from outreach and booking through intake, visits, follow-up, referrals, and gap closure; partner across teams to remove barriers and improve conversion and continuity.
• Partner with Product, Engineering, and clinical informatics to shape digital capabilities, including EMR and scheduling workflows, automation, analytics, and appropriate AI‑enabled tools; validate adoption and value after implementation.
• Translate population health, quality, and health plan priorities into actionable practice workflows supporting preventive services, chronic condition management, care‑gap closure, risk adjustment documentation, and appropriate site‑of‑care navigation.
• Lead change management and operational execution across distributed clinicians, supervisors, and support teams, establishing clear decision rights, standard work, training, and sustainable accountability.
• Develop business cases and resource plans that balance access, quality, growth, member engagement, staffing investments, and total cost of care; monitor results and adjust investments accordingly.
• Partner with the Chief Medical Officer and clinical leaders on service standards, clinical governance interfaces, scope‑of‑practice escalation, and patient safety while maintaining clear ownership of practice operations.
• Present assessments, recommended strategic choices, delivery risks, and progress to executive leadership; drive cross‑functional decisions and remove implementation obstacles.

Qualifications

Required

• Bachelor’s degree in healthcare administration, nursing, business, or a related field, or equivalent directly relevant experience.
• 10+ years of progressive healthcare experience, including 5+ years leading telehealth, virtual medical group, ambulatory practice, or digitally enabled care delivery operations.
• Demonstrated ownership of a telehealth or multisite practice operating model, including practice assessment, transformation strategy, implementation, and measurable performance improvement.
• Proven ability to diagnose complex access, productivity, workflow, technology, and organizational barriers; develop practical solutions and lead teams through change.
• Experience overseeing provider capacity, scheduling, patient access, care team operations, performance analytics, and financial/resource planning.
• Ability to influence clinical, technical, and business stakeholders, build executive‑level recommendations, and execute across organizational boundaries.

Preferred

• Experience integrating virtual primary care and behavioral health into a payer‑provider, health plan, or value‑based care model.
• Experience in digital health product development, EMR optimization, member engagement, automation, and operational use of AI‑enabled workflows.
• Familiarity with ACA Marketplace populations, NCQA/HEDIS quality priorities, preventive care, risk adjustment, and care management integration.
• Advanced degree (MBA, MHA, MSN, MPH, or related field) and experience in a high‑growth environment.
• Systems thinking with the ability to connect strategy, care delivery, technology, experience, and economics.
• Strategic judgment paired with hands‑on execution and sustained change leadership.
• Strong analytical rigor, root‑cause assessment, prioritization, and outcome accountability.
• Credibility with clinicians and executives; effective communication and cross‑functional influence.
• Base salary range: $150,000–$200,000 based on the approved compensation band, experience, and location.
• Bonus or equity eligibility: Subject to company policy and role approval.
• Comprehensive benefits package, including medical, dental, and vision.
• 401(k).
• Paid vacation and sick time, as well as company holidays.

Company Standards and Expectations

• Employment is at‑will, meaning either the employee or the company may terminate employment at any time, with or without cause, in accordance with applicable law.
• Employees are expected to adhere to all company policies, including confidentiality, data protection, and code of conduct.
• Responsibilities may evolve based on business needs, and flexibility is expected as the company scales.
• Compliance with all applicable federal, state, and local laws and regulations is required.

Equal Opportunity Statement

Antidote Health is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.