Head of Technology - Investment Services

U.S. Bank; Charlotte (NC); On-site; USD 215,000 - 253,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a strategic and transformational technology Executive to serve as Head of Investment Services Technology.

This role leads technology strategy for ETF servicing, Alternative Investments, Fund Services, Corporate Trust, and Global Custody, partnering with Senior business leaders to enable revenue growth and modernize platforms. The successful candidate will drive large-scale transformation across front, middle, and enterprise functions, manage a dispersed global tech

Qualifications

• Bachelor's degree or equivalent work experience.
• 15+ years of experience leading large-scale technology organizations, including senior executive leadership experience.
• Experience developing and executing technology strategies for ETF, Alternative Investments, Fund Services, Corporate Trust, and Escrow products.
• Experience evaluating and deploying AI-enabled technologies to enhance outcomes.
• Proven ability to influence executive-level business leaders on tech investments.
• Experience leading large transformation programs involving platform modernization.
• Strong understanding of technology risk management and regulatory requirements.

Responsibilities

• Define and execute the technology vision, strategy, and investment roadmap for Global Investment Services growth.
• Partner with senior executives to translate business strategy into scalable technology solutions.
• Lead a large, globally dispersed technology organization responsible for development, modernization, operations, architecture, and delivery.
• Drive transformation initiatives to reduce legacy complexity and enable growth and efficiency.
• Provide executive leadership for platform decisions, build-versus-buy evaluations, and emerging AI capabilities.
• Influence enterprise technology strategy through participation on leadership teams and governance forums.
• Establish partnerships with risk, compliance, legal, and audit to balance innovation with control.
• Attract, develop, and retain top technology talent and foster inclusive leadership.
• Oversee technology investments and budgets to maximize business value and ROI.

Skills

Strategic leadership

Technology strategy

Executive leadership

Platform modernization

AI-enabled capabilities

Risk management

Regulatory compliance

Change management

Talent management

Education

Bachelor's degree or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a strategic and transformational technology Executive to serve as Head of Investment Services Technology. Investment Services is U.S. Bank's institutional trust, custody, and fund servicing franchise. This role will lead technology strategy and delivery supporting business products to enable the growth and evolution of U.S. Bank's Investment Services. Products focus includes ETF servicing, Alternative Investments, Fund Services, Corporate Trust, and Global Custody.

The individual in this role serves as the Senior technology leader partnering directly with Head of Global Investment Services executive to develop and execute a technology strategy that enables revenue growth, enhances client experiences, strengthens risk management capabilities, and modernizes critical platforms. The successful candidate will operate as a highly visible Executive leader, influencing Senior business and technology stakeholders while driving large-scale transformation initiatives across front-office, middle-office, and enterprise functions.

A key component of this role will be partnering closely with business and technology leaders supporting business strategies, ensuring successful alignment of platforms, operating models, talent, and technology capabilities.

Key Responsibilities

• Define and execute the technology vision, strategy, and investment roadmap supporting U.S. Bank's Global Investment Services growth objectives.
• Partner directly with Senior business executives to translate business strategy into scalable technology solutions.
• Lead a large, geographically dispersed global technology organization responsible for application development, platform modernization, technology operations, architecture, and delivery execution.
• Drive transformation initiatives across businesses by reducing legacy complexity, rationalizing applications and infrastructure, and implementing scalable solutions that enable growth, resilience, and operational efficiency.
• Provide Executive leadership for strategic platform decisions, including modernization efforts, third‑party solutions, build‑versus‑buy evaluations, and emerging AI‑enabled capabilities.
• Influence enterprise technology strategy through active participation on Senior technology leadership teams and cross‑functional governance forums.
• Establish strong partnerships across business, risk, compliance, legal, and audit functions to maintain an effective control environment while enabling innovation and speed to market.
• Attract, develop, and retain top technology talent while building a high‑performing, inclusive leadership culture focused on accountability, execution, and continuous improvement.
• Oversee significant technology investments and budgets, ensuring delivery excellence while maximizing business value and return on investment.

Preferred Skills/Qualifications

• Bachelor's degree or equivalent work experience.
• 15+ years of experience leading large‑scale technology organizations, including senior executive leadership experience.
• Extensive experience developing and executing technology strategies supporting ETF, Alternative Investments, Fund Services, Corporate Trust, and Escrow products.
• Experience evaluating and deploying emerging technologies, including AI‑enabled solutions, to enhance business outcomes and operational effectiveness
• Demonstrated ability to influence and partner with executive‑level business leaders on strategic priorities and technology investments.
• Experience leading large transformation programs involving platform modernization, organizational change, and delivery at scale.
• Strong understanding of technology risk management, regulatory requirements, information security, and operational resiliency practices within financial services.
• Proven track record integrating acquired organizations, platforms, or technology capabilities.
• Demonstrated success leading complex global technology teams through periods of rapid growth and organizational transformation.
• Strong executive presence with the ability to influence and inspire both technical and non‑technical audiences.

Leadership & Management Behavioral Competencies

• Strong Business Acumen - A strategic thinker who have deep product knowledge can connect technology investments to business growth and competitive advantage.
• Influencing and empowering others - An influential executive who builds trust and credibility with senior leaders and stakeholders.
• Change Management Advocate - A transformational leader capable of driving large‑scale change in dynamic and complex environments.
• Outcome Drive - A collaborative partner who balances innovation, risk management, and disciplined execution.
• Talent Management - A talent developer committed to building strong teams and future leadership pipelines.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $214,795.00 - $252,700.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.