Head of Student Services

NAFSA: Association of International Educators; Virginia (MN); Remote; USD 90,000 - 125,000; Full time

Job summary

A leading online training provider is seeking a Head of Student Services to lead efforts ensuring students complete their courses and achieve job placements. The ideal candidate will oversee the entire learner lifecycle, from onboarding to job readiness, while collaborating with various departments to enhance student experiences. This role requires 10 years of experience and excellent communication skills. The compensation range is between $90,137.20 and $125,000 annually.

Benefits

Eligible for bonuses

Qualifications

• Ten (10) years of related experience.
• Ability to manage projects across departments to ensure deadlines are hit.
• Work effectively in a fast-paced changing environment.

Responsibilities

• Lead student services to ensure course completion and job placement.
• Collaborate cross-functionally to enhance student experience.
• Develop KPIs on learner success and retention metrics.

Skills

Excellent oral and written communication

Project management

Team leadership

Ability to work under pressure

Education

Bachelor's degree

Job description

MedCerts - a Stride Inc. company (NYSE: LRN) - is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed.

MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 55,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students.

SUMMARY

We're seeking a Head of Student Services to lead the charge in ensuring our students not only complete their courses, but also achieve meaningful outcomes - from certification to job placement. As Head of Student Services, you will own the full learner lifecycle - from onboarding through engagement, course completion, certification, job readiness, and ultimately, job placement.

ESSENTIAL FUNCTIONS

• Participate in the development of student services team strategy and planning and translate strategy into tactical execution and operational implementation.
• Generate, analyze and evaluate all necessary reports and student data to ensure team goals and objectives are achieved.
• Develop, track, report, and continuously improve KPIs on learner success, retention, and placement metrics
• Collaborate cross functionally with Product, Marketing, Sales, IT, and others to create a cohesive student experience and enable programmatic improvements based on student feedback and outcomes
• Design and oversee a scalable student onboarding process to ensure learners start strong
• Develop and implement engagement strategies to keep students motivated and on track throughout the program
• Use data to identify at-risk learners and deploy timely interventions to ensure timely course completion
• Support students in preparing for and passing certification exams
• Manage a job-readiness program, including resume reviews, mock interviews and soft skills training
• Establish scalable job search support systems, including job boards, employer connections, and coaching resources
• Maintain awareness of industry trends and competitive offerings, costs and benefits and make appropriate recommendations.
• Provide leadership for the team and deliver results through effective training, coaching and development.
• Manage team performance, which includes delivering consistent quality feedback, providing reinforcement and recognition when appropriate, taking corrective action when necessary.

Supervisory Responsibilities

Directly supervises 5-10 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Minimum Required Qualifications

• Ten (10) years of related experience

Other Required Qualifications

• Excellent oral and written communication
• Ability to manage projects across departments to ensure deadlines are hit
• Ability to lead and develop high performing teams
• Work effectively in a fast-paced changing environment
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude
• Ability to work independently and to carry out assignments to completion with limited guidance
• Ability to clear required background check

Desired Qualifications

• Bachelor's degree

COMPENSATION & BENEFITS

MedCerts considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the salary range to be $90,137.20-125,000. Eligible employees may receive a bonus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is virtual and open to residents of the 50 states, D.C.

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law.