Head of Student Services

NAFSA: Association of International Educators; Carson City (NV); Remote; USD 90,000 - 125,000; Full time

Job summary

A leading online training provider is seeking a Head of Student Services to enhance learner outcomes and lead a dedicated team. The role involves developing strategies for student success, managing onboarding processes, and overseeing job readiness programs. Ideal candidates have ten years of experience and strong communication skills. The role is virtual, open to residents of all states.

Benefits

Eligible for a bonus

Flexible working environment

Qualifications

• Ten years of related experience.
• Excellent project management skills across departments.
• Experience in a fast-paced environment.

Responsibilities

• Lead the student services team to maximize learner success.
• Collaborate with other departments for cohesive student experience.
• Develop engagement strategies to keep students motivated.

Skills

Excellent oral and written communication

Ability to manage projects across departments

Ability to lead and develop high performing teams

Ability to work independently

Ability to work under pressure

Education

Bachelor's degree

Job description

MedCerts - a Stride Inc. company (NYSE: LRN) - is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed.

MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 55,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students.

We're seeking a Head of Student Services to lead the charge in ensuring our students not only complete their courses, but also achieve meaningful outcomes - from certification to job placement. As Head of Student Services, you will own the full learner lifecycle - from onboarding through engagement, course completion, certification, job readiness, and ultimately, job placement.

SUMMARY

You'll design and implement strategies, systems, and support structures that maximize learner success, satisfaction, and career outcomes. This is a high-impact, cross-functional leadership role that combines operations, coaching, customer success, and career services.

ESSENTIAL FUNCTIONS

• Participate in the development of student services team strategy and planning and translate strategy into tactical execution and operational implementation.
• Generate, analyze and evaluate all necessary reports and student data to ensure team goals and objectives are achieved.
• Develop, track, report, and continuously improve KPIs on learner success, retention, and placement metrics
• Collaborate cross functionally with Product, Marketing, Sales, IT, and others to create a cohesive student experience and enable programmatic improvements based on student feedback and outcomes
• Design and oversee a scalable student onboarding process to ensure learners start strong
• Develop and implement engagement strategies to keep students motivated and on track throughout the program
• Use data to identify at-risk learners and deploy timely interventions to ensure timely course completion
• Support students in preparing for and passing certification exams
• Manage a job-readiness program, including resume reviews, mock interviews and soft skills training
• Establish scalable job search support systems, including job boards, employer connections, and coaching resources
• Maintain awareness of industry trends and competitive offerings, costs and benefits and make appropriate recommendations.
• Provide leadership for the team and deliver results through effective training, coaching and development.
• Manage team performance, which includes delivering consistent quality feedback, providing reinforcement and recognition when appropriate, taking corrective action when necessary.

Supervisory Responsibilities

Directly supervises 5-10 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Minimum Required Qualifications

• Ten (10) years of related experience

Other Required Qualifications

• Excellent oral and written communication
• Ability to manage projects across departments to ensure deadlines are hit
• Ability to lead and develop high performing teams
• Work effectively in a fast-paced changing environment
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude
• Ability to work independently and to carry out assignments to completion with limited guidance
• Ability to clear required background check

Certificates and Licenses

None Required

Desired Qualifications

• Bachelor's degree

COMPENSATION & BENEFITS

MedCerts considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections.

We anticipate the salary range to be $90,137.20-125,000. Eligible employees may receive a bonus.

WORK ENVIRONMENT

This position is virtual and open to residents of the 50 states, D.C.

EQUAL OPPORTUNITY EMPLOYER

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law.