Head of Student Financial Services & Operations

Creative Financial Staffing, LLC; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Creative Financial Staffing, LLC partner university seeks an Executive Director of Student Financial Services to lead financial aid and student accounts operations. The role focuses on strategic initiatives, process improvement, and service excellence for a private Christian higher education institution.

The successful candidate will oversee staff, drive an integrated customer service center, manage technology initiatives, and ensure compliance with applicable regulations while collaborating

Qualifications

• Bachelor’s degree required; master’s degree preferred.
• 7+ years in higher education financial aid, student accounts, or integrated services leadership.
• Strong knowledge of federal and state financial aid regulations and compliance.

Responsibilities

• Oversee daily financial aid and student accounts operations with staff supervision.
• Lead development and implementation of an integrated student financial services customer service center.
• Develop strategies to improve operational efficiency and streamline processes.
• Ensure compliance with federal/state regulations governing financial aid and student accounts.
• Establish internal controls to minimize processing errors and strengthen compliance.
• Lead technology initiatives to improve processing, accounts management, reporting, and service quality.
• Establish and monitor KPIs related to processing times and regulatory compliance.
• Collaborate with data owners to analyze trends and provide performance dashboards.
• Partner with university departments to simplify processes and enhance student experience.
• Build relationships with agencies, loan providers, and scholarship organizations.

Skills

Leadership

Communication

Organizational skills

Problem solving

Education

Bachelor’s degree in a related field

Master’s degree (preferred)

Tools

Microsoft Office

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Job description

Creative Financial Staffing, LLC partner university seeks an Executive Director of Student Financial Services to lead financial aid and student accounts operations. The role focuses on strategic initiatives, process improvement, and service excellence for a private Christian higher education institution.

The successful candidate will oversee staff, drive an integrated customer service center, manage technology initiatives, and ensure compliance with applicable regulations while collaborating