Head of Strategic Operations & Delivery

Gratia; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Join a leading company as the Head of Strategic Operations & Delivery, where you'll oversee candidate screening, training, and delivery workflows. Your leadership will enhance product excellence and ensure analysts exceed client expectations. This role offers competitive compensation starting at $100k, with negotiable equity options.

Qualifications

• 3–5 years of strategy consulting experience at top-tier firms.
• Proven ability to design scalable upskilling and assessment initiatives.

Responsibilities

• Lead the development of automated assessments aligned with task-skill ontology.
• Design and lead training sessions covering core analyst skills.
• Collaborate with account management to align delivery outcomes with client success.

Skills

Leadership

Communication

Strategic Mindset

Process Development

Education

Bachelor’s degree

MBA

Job description

Join to apply for the Head of Strategic Operations & Delivery role at Gratia

Job Title: Head of Strategic Operations and Delivery

Location: Remote

Company Overview:

Grata is a tech-enabled superanalysts platform providing on-demand, pre-vetted analysts to clients and offering apprenticeship-as-a-service to analysts.

Gratia operates on two fronts: on the demand side, we deliver a full-service analyst staffing solution — sourcing high-potential talent, assessing skills, matching them to client roles, and supporting them through continuous upskilling and performance management. On the supply side, Gratia is building a scalable analyst training program that levels the playing field by providing access through merit-based assessments and apprenticeships, rather than traditional pedigree.

Our differentiator is our unique combination of high-quality work and equitable access. Gratia’s apprenticeship-based model increases analyst retention and performance while unlocking grants and tax credits globally.

Introduction:

As Head of Strategic Operations & Delivery, you will play a pivotal leadership role in shaping Gratia’s product and service excellence. This position involves overseeing candidate screening and assessment, training and development, and delivery workflows to ensure Gratia analysts consistently exceed client expectations. You will collaborate across product, technology, and client-facing teams to integrate talent operations into a seamless platform experience, optimizing for scale, quality, and learning.

Responsibilities:

Screening & Assessment:

• Lead the development of automated and scenario-based assessments aligned with Gratia’s task-skill ontology.
• Integrate screening processes into the platform to inform matching and developmental pathways.
• Manage screening with a focus on embedding Learning & Development to promote analyst growth.
• Refine the Analyst Baseball Card system to accurately reflect candidate potential and performance.
• Participate in final interview assessments for top pathway completers.

Upskilling, Training & Delivery:

• Design and lead training sessions covering core analyst skills: problem-solving, data synthesis, presentation, and communication.
• Expand the training resource library aligned to task-skills and attributes.
• Build a structured Analyst Onboarding Program covering expectations, processes, and cybersecurity.
• Create feedback loops and growth tracking mechanisms to inform learning and development.
• Guide analysts during initial projects, gradually increasing autonomy and responsibility.
• Define and execute transparent promotion processes grounded in skill assessments.
• Implement processes to ensure high-quality delivery, including peer reviews, EOW updates, and automated feedback tools.
• Collaborate with account management to align delivery outcomes with client success

Product Input & Definition:

• Serve as the key link between Delivery and Product teams to ensure accurate task-skill ontology implementation.
• Lead initiatives to integrate scalable tech-driven improvements into screening and matching workflows

Experience & Attributes:

Education & Background

• Bachelor’s degree in a relevant field; MBA preferred.
• 3–5 years of strategy consulting experience at top-tier firms (e.g., Bain, McKinsey, BCG).

Professional Experience

• Demonstrated leadership in developing and managing diverse talent pipelines.
• Strong process development expertise, from near-term delivery systems to long-term quality improvement frameworks.
• Proven ability to design scalable upskilling and assessment initiatives.
• Skilled in role optimization and team scaling strategies.
• Strong communicator with excellent relationship-building skills.

Personal Attributes

• Strategic mindset with operational excellence.
• Strong communication and cross-functional collaboration skills.
• Passion for building inclusive systems that combine technology and human development.

Compensation:

• Base Salary: Competitive annual compensation starting at $100k
• Equity: We offer negotiable equity options to reflect your value and long-term contribution.

Conclusion:

As the Head of Strategic Operations & Delivery at Gratia, you will directly shape the quality, scalability, and sustainability of our analyst platform. Your leadership in training, delivery, and systems design will drive meaningful outcomes for both clients and analysts, anchoring Gratia’s mission in operational excellence.

We are excited to welcome a mission-aligned leader to our team who’s ready to build the infrastructure for the future of analyst work.