Head Of Store Operation

Indite; Thousand Oaks (CA); On-site; USD 69,000 - 75,000; Full time

Benefits offered by this job

Employee discount 25%

Health benefits

401(k)

Paid time off

Tuition reimbursement

Parental leave

Job summary

Zara USA, Inc. in Thousand Oaks is seeking a Head of Store Operations to lead the store’s operational activities and ensure excellent customer service.

You will drive performance through KPI-led management, optimize stock flow, and supervise front-end and omnichannel processes. The role requires dynamic leadership, strong analytical skills to read reports and implement improvements, and adaptability to change in a fast-paced retail environment.

Responsibilities

• Organize store operations based on KPIs to optimize performance.
• Manage warehouse stock and merchandise flows.
• Supervise replenishment and verify locations in the plant.
• Organize and supervise front-end processes: checkout, fitting rooms, size collection, and online pickup.
• Ensure omnichannel processes (SINT, IPOD, STORE MODE, CC) are followed.
• Implement new projects and updates to operations.
• Minimize shrinkage and propose corrective actions.
• Use analytics tools to track KPIs and improve in-store processes.
• Oversee operation of store devices and track technology incidents.
• Oversee store and warehouse staffing and scheduling.
• Collaborate with Commercial and GEOS teams to keep warehouse occupancy up to date.
• Manage external teams through their managers and coordinate with the operations leader.
• Oversee the operations team budget and prepare staff schedules.
• Continuously train and develop the operations team.
• Identify and propose new profiles for the team; give constructive feedback.
• Ensure compliance with occupational health and safety regulations.

Job description

DetailsBrand · ZaraLocation · THOUSAND OAKS, THE UNITED STATESDescriptionAbout us Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person. Purpose As Head of Store Operations you will be responsible for the operational gear of the store and its correct operation at the service of the sale and customers. You are dynamic and operational with great ability to manage the team and organize tasks. You will also be analytical with the ability to read reports, draw conclusions and implement improvements; innovative and highly adaptable to change. Additionally, you will have a global vision of the business: how the operational part helps to achieve sales objectives Key Responsibilities: PROCESS Organize store operations based on operational KPIs to optimize and improve performance. Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager. Supervise and execute replenishment and verify its location in the plant. Organize and supervise the front processes: checkout, fitting rooms, size collection and online collection, so you are executed well and provide good customer service. Promote and ensure that processes related to omnichannel are executed and complied with (SINT, IPOD, STORE MODE, CC). Implement new projects and operational updates. Take responsibility and ensure that SHRINKAGE is minimized Propose and contribute action plans regarding the needs of the store. TOOLS Use analytics tools and track KPIs to improve in-store processes. Supervise and take responsibility for the operation of store devices and track technology incidents. Oversee store and warehouse staffing SSGG orders. COLLABORATION Share with the Commercial Managers that the commercial operations are executed well within their usual work routine. Manage product management with the Commercial and GEOS Teams to keep warehouse occupancy up to date. You are responsible for the management of the external team through communication with their manager. PEOPLE Manage the operations team's hour budget by meeting store needs. Assign the productivity well to prepare the schedules in ORQUEST and verify your teams schedules. Continuously train teams in your area. Identify and propose new profiles for your team. Develop, recognize and give constructive feedback for the evolution of the team. Responsible for compliance with occupational risk prevention, health and safety regulations What we offer: In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts. Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more! Annual compensation range: $68,640 - $75,0000 + discretionary annual bonus * Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws. Zara USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws. EOE/DFWBenefitsCompetitive pay+We offer competitive salaries eligible for annual increase in addition to great monthly incentives!Growth opportunities+Get inspired and empower your career through endless growth opportunities. We celebrate your contributions through recognition and anniversary perks*.Employee discount+Enjoy 25% discount at all Inditex brands in the US after successful completion of your introductory period.Paid time off+Empowering your career takes balance! This is why we’re proud to offer paid time off to all employees.Tuition & language+We want you to grow with us! We’re excited to offer tuition reimbursement related with your continued education. We also offer FREE language courses!Health benefits+Outstanding health benefits are available to eligible employees; including medical, dental and vision coverage.Uniform+Not sure what to wear? We’ve got you covered – we offer fashion forward uniforms to all employees upon completing the introductory period.Commuter benefits+Save on your commute to work with an array of travel benefits including parking, transit, and bike share.Employee assistant+We want you to feel empowered outside of the workplace too! Through the Employee Assistance Program participants and their families can find piece of mind when seeking emotional support, legal or financial services.Paid parental leave+We offer unparalleled parental leave to eligible employees compromised of 16 weeks of salary continuation an up to one year of job security.Retirement plan+Invest in your future through our lucrative 401(k) plan after one year of service with company matching.Care program+With our back up care service you can be ready for anything life throws your way. Offering child and elder care, discounted tutoring, housekeep, summer camps, STEM learning provider and much more.Pet insurance+We extend our benefits care to include your pets as well, however exotic they may be!Other perks+We offer an abundance of discounts and reduced member rates on a variety of activities; including gyms, travel, entertainment and even your phone bill!Next steps1.Ready to join us? Simply apply, specifying your desired position and sharing details of your relevant experience, availability and preferred working location.2.Once we've found a suitable opportunity for you, you will receive an email with a link to our VideoAsk platform. This will give you the chance to provide further details about yourself!3.If your profile matches one of our current vacancies, we will reach out to arrange an interview. Just bring your brightest smile and be yourself. We're excited to meet you!4.Is it a match? Our team will be in touch again to offer you a position in one of our stores. We can't wait for you to join our team!