Head of Solutions — Build & Scale B2B Post-Sales

Pylon; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at the office

Fitness stipend

Job summary

Pylon is looking for a Solutions leader to own and enhance the customer journey from pre-sales to implementation in San Francisco. This role will develop the Solutions function and set standards for technical execution and customer engagement. The ideal candidate will have experience in a B2B software context, strong leadership skills, and a drive to create effective processes.

The position is fully on-site and offers perks such as unlimited PTO, annual offsite, and a wellness stipend for fitness activities. Join Pylon and help us build the future of B2B post-sales!

Qualifications

• Experience building or scaling a Solutions/Implementation function at a B2B software company.
• Track record of leading customer deployments and technical projects.
• Strong skills in communication and project management.

Responsibilities

• Define and own the operating model for the Solutions function.
• Lead customer engagements and technical escalations.
• Recruit and develop Solutions talent.

Skills

Building and scaling solutions functions

Technical customer engagement

Strong project management

Hiring and developing talent

Adaptability in ambiguous environments

Job description

Pylon is looking for a Solutions leader to own and enhance the customer journey from pre-sales to implementation in San Francisco. This role will develop the Solutions function and set standards for technical execution and customer engagement. The ideal candidate will have experience in a B2B software context, strong leadership skills, and a drive to create effective processes.

The position is fully on-site and offers perks such as unlimited PTO, annual offsite, and a wellness stipend for fitness activities. Join Pylon and help us build the future of B2B post-sales!