Head of Social Media Support - Remote in US

Bison Trails; Myrtle Point (OR); Remote; USD 150,000 - 186,000; Full time

Job summary

A leading financial technology firm based in Myrtle Point, Oregon is looking for a Social Support Manager to lead high-performance programs across social media channels. Candidates should have over 6 years of experience in social program leadership and a strong understanding of crisis communications. This role offers up to $185,400 in salary, along with benefits including equity and a 401(k). The ideal candidate thrives in high-pressure environments and can effectively manage customer support issues.

Benefits

Comprehensive benefits including medical, dental, and vision

401(k) plan

Target bonus and equity

Qualifications

• 6+ years of experience leading social programs, preferably in tech, fintech, or cryptocurrency.
• Proven experience managing high-volume social support environments.
• Strong understanding of AI and human support workflows.

Responsibilities

• Build and lead a high-performance social support program across various social media platforms.
• Elevate real-time social listening, triage, and resolution for customer account issues and service frustrations.
• Collaborate with cross-functional teams to address root issues and prevent future occurrences.

Skills

Social program leadership

Crisis communications

Data-driven mindset

High-pressure decision making

Tools

Sprinklr

Salesforce

Job description

Overview

Employer Industry: Cryptocurrency and Financial Technology

Why consider this job opportunity

• Salary range up to $185,400
• Target bonus, equity, and comprehensive benefits including medical, dental, vision, and 401(k)
• Opportunity to lead a high-performance social support program in a rapidly growing industry
• Work in a collaborative environment with high-caliber colleagues
• Gain experience in crisis communications and public messaging
• Engage in a mission-driven company focused on increasing economic freedom

What to Expect (Job Responsibilities)

• Build and lead a high-performance social support program across various social media platforms
• Elevate real-time social listening, triage, and resolution for customer account issues and service frustrations
• Collaborate with cross-functional teams to address root issues and prevent future occurrences
• Oversee escalation workflows to ensure effective customer support
• Manage crisis responses and communicate trust-building messages post-incident

What is Required (Qualifications)

• 6+ years of experience leading social programs, preferably in tech, fintech, or cryptocurrency
• Proven experience managing high-volume social support environments
• Strong understanding of AI and human support workflows
• Ability to work under pressure during high-stakes events
• Data-driven mindset with the ability to present insights to executive leadership

How to Stand Out (Preferred Qualifications)

• Experience in regulated industries or dealing with government/press scrutiny
• Background in crisis communications, incident response, or risk management
• Familiarity with social listening and triage tools such as Sprinklr or Salesforce

#Cryptocurrency #CustomerExperience #SocialSupport #CrisisManagement #TechJobs

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