Head Of Service

Amperesand; San Francisco (CA); Presencial; USD 210 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary + Incentive Stock

Medical, vision, dental

401k retirement

PTO and holidays

Resumo da oferta

Amperesand is seeking a senior leader for service and field operations to define and grow our service organization in the United States. You will own the service strategy, pricing of contracts, and the deployment of a scalable service network for grid-connected equipment.

You will lead service engineering, field service, and logistics, while driving fleet reliability analytics and executive-level reporting. A strong background in P&L ownership and MSAs/LTSAs is essential.

Qualificações

• 10+ years in service, aftermarket, or field operations for electrical or electromechanical equipment.
• BS in electrical or mechanical engineering or equivalent depth.
• Direct experience with grid-connected equipment in commercial/industrial/utility environments.
• Track record building a service function or major new service capability from the ground up.
• Ownership of service or aftermarket P&L, including cost models and profitable contracts.
• Experience pricing and negotiating MSAs, LTSA, or availability guarantees, with outside counsel.
• Fluency in reliability and quality methods (Pareto, MTBF/MTTR, FMEA, 8D).
• Influence over product design for serviceability with executive communication.

Responsabilidades

• Own Amperesand’s service strategy, offering tiers, coverage, and response commitments.
• Engage with prospective customers during due diligence to build confidence.
• Stand up service engineering, field service, commissioning, support operations, and logistics.
• Define which capabilities are in-house vs outsourced and manage third-party networks.
• Own service P&L, cost structure, and investments for growth.
• Develop tiered MSAs and cost models that are fully costed and recoverable.
• Implement a field service ticketing system with taxonomy, SLA clocks, and CRM/ERP integration.
• Lead service reviews with leadership, Pareto analysis, and fleet performance metrics.

Conhecimentos

Service leadership

Grid equipment experience

Service function development

P&L ownership

MSAs/LTSAs pricing

Reliability methods

Product design influence

Travel readiness

Formação académica

BS in electrical or mechanical engineering

Descrição da oferta de emprego

Company Overview

Amperesand is reinventing how the world powers its most critical systems. We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale. And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance. We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment. Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers. Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world. Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company. With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale. Join us in building the power foundation of the future!

Responsibilities :

Own Amperesand’s service strategy. Define the offering, service tiers, coverage model, and response and restoration commitments.

Credibility Signal. Engage with prospective customers during due diligence to drive confidence in Amperesand’s product support capabilities.

Build the organization. Stand up service engineering, field service and commissioning, technical support, service operations, spare parts and logistics, and warranty administration. Own headcount and capacity planning tied to install-base growth and contractual obligations.

Set the in-house versus outsourced model. Decide which capabilities are strategic and retained, and build, qualify, certify, and manage the third-party service provider network that delivers the rest. Own the training and certification program for technicians.

Own the service P&L. Revenue, cost structure, and margin, plus the investment case for building the organization ahead of revenue.

Make the MSA a real product. Define the tiered MSA portfolio build the underlying cost model so every commitment is fully costed and recoverable.

Stand up the service ticketing system. Select and implement the system of record for field issues from scratch — case taxonomy, severity model, SLA clocks and escalation, integration with CRM and ERP and the customer portal, and adoption across internal teams and partners.

Run the service review for executive leadership. Service issues Pareto, component failure Nevada charts and cohort reliability analysis, top-issue status and correctiveaction closure, fleet performance against contractual commitments, and service financial results.

Drive design for serviceability. Act as the service voice in specifications and design reviews.

Qualifications

• 10+ years in service, aftermarket, or field operations for electrical or electromechanical equipment, including 5+ years leading teams and managers.
• BS in electrical or mechanical engineering, or equivalent demonstrated technical depth.
• Direct experience with grid-connected equipment in commercial, industrial or utility environments — utility-scale PV or BESS inverters and power conversion systems, or adjacent capital equipment such as large UPS, motor drives, medium-voltage switchgear, transformers, turbines, or equivalent.
• Track record building a service function or major new service capability from the ground up.
• Ownership of a service or aftermarket P&L, including building cost models and pricing service contracts profitably.
• Hands‑on experience designing, pricing, negotiating, and delivering against MSAs, LTSAs, or availability‑guarantee agreements, and working with outside counsel on service and warranty terms.
• Fluency in reliability and quality methods, with the ability to build the analysis directly: Pareto, Nevada and cohort failure charts, MTBF and MTTR, Weibull, FMEA, and 8D rootcause corrective action.
• Demonstrated influence over product design for serviceability, with specific examples and the field outcomes that resulted. Executive-level communication — able to present fleet performance, service risk, and financial results to a C‑suite and board audience and withstand scrutiny.
• Willingness to travel 10% to customer sites, partners, and manufacturing, including international travel as the business expands.

Salary and Benefits

Pay Disclosure & Benefits Compensation will be determined based on experience, location, and other factors permitted by law.

SF Pay Range

$210,000—$260,000 USD

Reno Pay Range

$180,000—$225,000 USD

Pay Disclosure & Benefits The benefits outlined below apply exclusively to employees located in the United States.

• Competitive Salary + Incentive Stock Options
• Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• 401k retirement savings plan through Empower
• Employees receive paid time off (PTO), paid sick days, and paid company holidays
• Commuter Benefits
• 100% paid maternal leave (12 weeks) and paternal leave (6 weeks) Singapore-based employees receive benefits in accordance with local government provisions.

This role requires working on-site 5 days a week. We do not offer hybrid or remote options.

Equal Employment Opportunity

Amperesand is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Amperesand is also committed to working with and providing reasonable accommodations to individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the interview process.