Head of Sales Workflow and Intelligence

Google; San Francisco (CA); On-site; USD 224,000 - 315,000; Full time

Benefits offered by this job

Bonus

Equity

Comprehensive benefits

Job summary

A leading technology firm in the US is looking for a Head of Sales Workflow and Intelligence to lead the integration of AI into sales processes. The ideal candidate will have extensive experience in product management and people leadership, focusing on transforming core CRM systems. Responsibilities include developing strategies that affect over 10,000 sales personnel and ensuring operational excellence through AI-driven solutions. This full-time position offers a competitive salary range and benefits.

Qualifications

• 10 years of experience in product management, program management, or technical consulting.
• 5 years of experience in people management.
• Ability to quickly learn and work with emerging technologies.

Responsibilities

• Lead the evolution of Connect Sales, our core CRM, by infusing it with AI.
• Drive the tooling strategy for over 10,000 sellers across multiple programs.
• Oversee workflows including opportunity management and manager coaching tools.

Skills

Product management

Technical consulting

Collaboration

Change management

Content creation

Education

Bachelor’s degree or equivalent practical experience

Job description

Overview

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; Ann Arbor, MI, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience in product management, program management, or technical consulting.
• 5 years of experience in people management.

Preferred qualifications

• 8 years of experience in people management.
• Experience with content creation and narrative development.
• Experience with technical change management within an enterprise sales organization.
• Ability to collaborate effectively across organizational boundaries, build relationships, import/export talent and ideas to achieve broader organizational goals.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the technology space.

About The Job

The RSO GPL team serves as the engine for operationalizing AI within the sales ecosystem. As the industry shifts toward AI-native business processes, our team ensures the sales organization leads the charge rather than just keeping pace. Operating as both a product incubator and a business hub, we identify high-friction points in the business cycle and deploy AI solutions to resolve them.

The Head of Sales Workflow and Intelligence is a pivotal leadership role within RSO GPL, positioned at the center of our transformation into an AI-first sales organization. In this role, you will lead the evolution of Connect Sales, our core CRM, by infusing it with the power of Gemini. Your mission is to build a holistic tooling and insights strategy for all Google Customer Solutions (GCS) sellers and sales management. You will translate GCS Go-To-Market (GTM) requirements into a comprehensive enablement strategy, partnering with engineering teams to execute development and activating the product across global sales and regional teams.

The scope of this role includes driving the tooling strategy for over 10,000 primary, specialist, and third-party sellers across Same-Store Growth, Onboarding, and Acquisition programs. You will oversee critical workflows including opportunity management, sales intelligence, customer portfolio management, and manager coaching tools.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $224,000-$315,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.