Head of Revenue Operations

Ghst; Los Angeles (CA); On-site; USD 175,000 - 225,000; Full time

Job summary

A leading company in Los Angeles seeks a Head of Revenue Operations to enhance sales processes and drive revenue growth. The role involves strategic planning, sales analytics, and cross-functional collaboration. Ideal candidates will have extensive experience in sales operations, particularly in a B2B environment, and proficiency in CRM systems. The position offers competitive compensation and benefits, including medical, dental, and unlimited PTO.

Benefits

Medical, Vision, and Dental

Competitive compensation and equity structure

401K

Unlimited PTO

Qualifications

• Minimum of 8 years of experience in sales operations.
• At least 3 years in a leadership capacity.

Responsibilities

• Develop and implement scalable growth strategies.
• Analyze sales data to identify trends and opportunities.
• Lead sales forecasting efforts and provide insights.

Skills

Analytical Skills

Cross-Functional Collaboration

Education

Bachelor's degree in Business Administration

Bachelor's degree in Sales

Bachelor's degree in Marketing

Tools

CRM systems

Sales analytics tools

Job description

Ghost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA’s fastest-growing startups.

About the Role:

Reporting to the SVP of Revenue, the Head of Revenue Operations will play a pivotal role in optimizing our sales processes, enhancing team performance, and driving revenue growth. You are a strategic thinker with a strong analytical background, knowledge of CRM software and tooling, excellent cross-functional collaboration skills, and a deep understanding of sales operations within a B2B marketplace environment.

Key Responsibilities:

Sales Strategy & Process Optimization

• Develop and implement scalable growth strategies across both demand and supply aligned with company objectives
• Analyze sales data to identify trends, opportunities across segments, and areas for improvement throughout the full deal cycle
• Systematize and streamline sales processes to enhance efficiency and effectiveness
• Collaborate with sales leadership to design and execute individual targets based on books of business and incentive plans
• Oversee the CRM system to ensure data accuracy and user adoption
• Manage the sales technology stack, including sales enablement tools, to support sales team productivity
• Evaluate and implement new technologies to enhance sales operations

Forecasting & Performance Analytics

• Lead sales forecasting efforts, providing insights to inform business decisions
• Develop and maintain dashboards and reports to track key performance indicators
• Lead weekly performance deep dives that monitor sales performance against targets and recommend corrective actions as needed

Cross-Functional Collaboration

• Work closely with all revenue-generating functions, Operations, Engineering, Product & Design (EPD) and Finance to align sales strategies with business goals
• Determine areas of opportunity for mitigating post-purchase challenges earlier in the funnel, design solutions, and implement alongside Revenue and Operations team members
• Partner with EPD on roadmap development and product features with prioritization based on impact insights

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field
• Minimum of 8 years of experience in sales operations or a related role, with at least 3 years in a leadership capacity
• Proven track record of optimizing sales processes and driving revenue growth in a B2B environment
• Proficiency in CRM systems (e.g., Hubspot) and sales analytics tools (e.g., Gong)
• Experience in a fast-moving and dynamic startup environment

Benefits we offer:

• Medical, Vision, and Dental with some plans covered at 100%
• Competitive compensation and equity structure
• 401K
• Unlimited PTO

This role is based in Los Angeles or New York. The base salary for this position can range from $175,000 to 225,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.

Create a Job Alert

Interested in building your career at Ghost? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Why do you want to work at Ghost?

Are you comfortable with being in-office at our Miracle Mile location? * Select...

What is your expected compensation? *

Are you authorized to work in the United States? * Select...

Will you now or in the future require sponsorship? * Select...

If a Ghost employee has referred you, please provide their name!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Ghost’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.