Head of Revenue and eCommerce

Virgin Hotels Central Services Llc; Miami (FL); On-site; USD 180,000 - 260,000; Full time

Job summary

Virgin Hotels Central Services Llc is seeking a Head of Revenue and eCommerce in Miami, FL to lead global revenue strategies, pricing and distribution. You will oversee revenue systems, drive RevPAR/TrevPAR, and align teams across sales, marketing and loyalty to maximize profitability and guest experience.

The ideal candidate brings a decade of senior revenue leadership, strong data analytics and a proven ability to manage complex portfolios with cross-functional collaboration.

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• 10+ years of senior-level experience leading commercial strategies with direct oversight of a portfolio of 10+ properties.
• Expert knowledge of distribution systems and analytics, including data analysis.
• Willingness and ability to travel domestically and internationally up to 35%.

Responsibilities

• Develop and execute hotel revenue generation strategies, including pricing, market share, channel mix and distribution.
• Oversee all property revenue systems and programs to achieve revenue goals.
• Harmonize culture, mission, values and quality standards to maximize potential.
• Foster an exceptional climate of professional and personable service for employees, guests and partners.
• Communicate, coordinate and resolve financial issues across teams and departments.
• Collaborate with Sales, Marketing and Loyalty to optimize strategies across the portfolio.

Skills

Business development

Verbal & written comms

BI tools knowledge

Leadership

Organized & detail-oriented

Team player

Education

Bachelor’s degree in Marketing / Revenue Management / Analytics

Tools

BI tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Head of Revenue and eCommerce

Miami, FL, US

2 days ago Requisition ID: 4653

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

The Head of Revenue and eCommerce is responsible for developing and executing hotel revenue generation strategies, to include pricing, market share, channel mix and distribution.

The Head of Revenue and eCommerce will oversee all property revenue systems and programs to ensure established revenue goals are achieved. This role must harmonize the culture, mission, values and quality standards to ensure maximum potential is achieved.

The Head of Revenue and eCommerce is also responsible for fostering an exceptional climate of professional and personable service that ensures the long-term satisfaction of employees, guests, owners, investors, and other partners. You will also be required to communicate, coordinate, assist in resolving money issues and work well with other teammates, departments, managers and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers (external and internal), vendors, etc.!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Strategize, plan, and direct operational activities of the revenue cycle in support of the mission, goals, and objectives for Virgin Hotels.
• Develop and execute comprehensive rate and distribution strategies in alignment with brand strategy. Monitor execution and report on results.
• Develop efficiencies across the commercial team through data management, AI tools and technical solutions.
• Develop lead generation and sales performance techniques through superior application of data and analytics.
• Oversee weekly revenue performance and strategy reviews through regular involvement with hotel commercial teams. Guide sales teams with pricing and prioritizing leads that maximize RevPAR and TrevPAR through the management of room inventories, market mix, pricing strategies, closure tools, banquet and events spaces as appropriate.
• Lead the property revenue optimization strategies through coordinating scheduled strategy meetings, and ongoing collaborative conversation.
• Analyze and review monthly and weekly reports results and understanding gains or losses of RevPAR/TrevPAR and applying this knowledge to impact and predict future results for the brand.
• Oversee and Manage relationships with Third Party Providers (OTA's, Wholesalers, etc.) while establishing global and local strategies to maximize revenue and minimize cost.
• Conduct performance reviews with field revenue management team members.
• Coordinate on‑going research of hospitality industry to detect market trends and related information for development of new strategies.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant promotions.
• Identify, create and upscale best practices across the portfolio.
• Monitor competitive set activities (pricing, promotions, etc) to properly adjust Virgin revenue and eCommerce strategies.
• Develop and implement training programs for commercial leaders.
• Execute efficient budget and business planning process across the Virgin portfolio.
• Collaborate with the loyalty department optimize program effectiveness.
• Synergize with Sales and Marketing teams at the brand and hotel portfolio to optimize strategy. Insure correct pricing and revenue management strategies are in place to maximize revenue growth.
• Identify best in class Revenue Management, Property Management, and Central Reservation Management systems and integrations. Work with information technology team to Identify best in class systems and recommend changes.
• Must possess superb communication and listening skills, excellent speaking, reading and writing.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Perform complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols.
• Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Business Development DNA and commercial-minded.
• Excellent verbal and written communicator.
• Knowledge of data structures, systems and BI tools related to marketing, distribution and revenue data management.
• Strong leadership skills with experience in developing high‑performing, engaged teams with a keen focus on leadership development, accountability and execution.
• Well‑organized and detail‑oriented, with a high sense of accountability and integrity.
• A team player that is able to grow and maintain a positive culture that reflects the overall values of the organization.

Background must‑have:

• Current, legal and unrestricted ability to work in the United States.
• At minimum of 10 years of senior‑level experience in leading commercial strategies with direct oversight of a portfolio of 10+ properties with direct reports
• Expert knowledge of distribution systems, analytics, including data analysis
• Bachelor’s Degree in Marketing, Revenue Management Strategy, Applied Mathematics, Big-Data Analytics or related field is preferred
• Must be able to travel domestically and internationally, up to 35%