Head of Retail

HEWMAK TRADING; Town of Islip (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

A retail management company based in New York seeks a dedicated store operations manager. The role involves overseeing all store operations to achieve business targets and enhance customer satisfaction through effective leadership. Ideal candidates will possess strong commercial, management, and analytical skills, along with a proven ability to drive sales growth even in challenging market conditions.

Qualifications

• Strong commercial skills and an eye for customer service.
• Track record of increasing sales growth in challenging markets.
• Excellent leadership and decision-making capabilities.

Responsibilities

• Oversee store operations to meet business targets.
• Evaluate sales, promotions, and competitors.
• Manage customer service standards and team.

Skills

Commercial skills

Attention to detail

Customer service focus

Strong management skills

Strategic thinking

Negotiation skills

Excellent communication

Team collaboration

Job description

Job Highlights

7-day work week, Rest Day is a day per month

Good interpersonal skill, English and Mandarin

Job Responsibilities

• Overseeing and managing the operations of all owned stores to achieve business target and set a benchmark in the markets to deliver premium and excellent consumer experience.
• Evaluating information related to sales, promotions and competitors whilst implementing strategies to target key areas.
• Monthly and Weekly reporting to analyse business trends across sales within each store
• Overseeing customer service team, ensuring customer service is up to standards.
• Oversee the executions, analysis the results and provide constructive feedbacks.
• Working with visual team to manage instore visual presentation.
• Places customer satisfaction as his/her core value.
• Demonstrates strategic thinking and agility.
• Demonstrates leadership to achieve sales and profitability targets.
• Operations-minded and hands-on (ready to spend time in stores to help store team to solve issues and to motivate them).
• Strong analytical and decision making skills set.
• The agility to lead, motivate and inspire in a rapidly changing environment.

Requirements

• Strong commercial skills, good attention to detail and an eye for customer service.
• Comfortable with financial aspects (budget, daily stores figures), possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions such as the current economic climate.
• Strong management skills.
• Strategic thinking.
• Strong negotiation and influencing skills.
• Excellent communication skills – verbal, written to include report writing and group presentations.
• A collaborative team player – concerned with the team success as well as individual performance.