Head of Products - Remote

Ticketmaster; California City (CA); Remote; USD 134.000 - 212.000; Teilzeit

Benefits dieser Stelle

Medical, vision, dental and mental健康

Free concert tickets

401(k) with match

Stock reimbursement

Tuition reimbursement and career dev

Zusammenfassung

Ticketmaster is seeking a Manager, Product Analytics and Experimentation to build a scalable experimentation practice and partner across Product, Design, Engineering, Research, and Analytics. The role focuses on improving the fan experience and growing revenue through rigorous analysis and new data perspectives.

You will lead hands-on experimentation efforts, oversee tools like Optimizely, and apply advanced statistics and AI-assisted analytics to drive decision‑making across the product

Qualifikationen

• Define and measure digital metrics aligned with fan and business goals.
• Identify trends and opportunities to improve the fan experience using data.
• Build analytics tools and self-serve resources for teams.
• Lead an end-to-end product experimentation program from hypothesis to insight.
• Hands-on experience with Optimizely: setup, QA, instrumentation, monitoring.
• Apply advanced statistics: hypothesis testing, power analysis, sample-size planning.
• Leverage AI tools/LLMs to speed up analysis and reporting; use GA and Contentsquare.
• Proficient SQL user with Databricks and BigQuery experience.
• Partner with stakeholders to deliver data-driven strategic insights.
• Coach teams to improve experimentation capabilities.
• Maintain intellectual honesty and let data challenge assumptions.

Aufgaben

• Collaborate with cross‑functional partners to define key metrics.
• Analyze data to uncover trends and opportunities that impact the end‑to‑end fan experience.
• Develop analytics tools and self‑service resources for teams.
• Spearhead the product experimentation program from design to recommendations.
• Configure and monitor experiments in Optimizely; ensure QA and instrumentation validity.
• Apply rigorous statistics to test results and recommendations.
• Utilize AI tools/LLMs to automate analyses and reporting; work with GA/Contentsquare.
• Manage SQL workflows in Databricks and BigQuery to support insights.
• Translate business needs into analytical frameworks and dashboards.
• Mentor colleagues to build experimentation maturity.

Kenntnisse

Analytics

Experimentation

Stakeholder collaboration

Advanced statistics

AI tools & LLMs

SQL

Databricks

BigQuery

Google Analytics

Contentsquare

Tools

Optimizely

Google Analytics

Contentsquare

Databricks

Google BigQuery

Jobbeschreibung

Location and Contract

Location: US- Remote

Contract Terms: 6 months

Role Overview

The Global Product Analytics and Experimentation team at Ticketmaster is a highly skilled, collaborative group that finds opportunities to improve the product and grow revenue through rigorous analysis, experimentation, and new ways of looking at data. Our work covers fan insights, ticket sales, shopping behavior, site and app analytics, incremental revenue streams, venue and client analysis, and customer lifetime value.

As Manager, Product Analytics and Experimentation, you will lead the development of a scalable experimentation practice that drives product decisions and improves the fan experience. You will partner across Product, Design, Engineering, Research, and Analytics to make experimentation part of every stage of product development.

Serve as the hands‑on subject‑matter expert for Optimizely, including experiment setup, audience targeting, QA, instrumentation validation, and test monitoring.

Responsibilities and Experience

• Work with stakeholders to define and measure key digital metrics tied to fan and business goals.


• Use data analysis to find trends, patterns, and opportunities that improve the end‑to‑end fan experience.


• Build analytics tools, methods, and self‑service resources that help teams make better data‑informed decisions.


• Demonstrated experience leading and executing a product experimentation program, from hypothesis development and test design through implementation, analysis, and recommendations.


• Hands‑on experience with Optimizely or a comparable experimentation platform, including configuring, QA‑ing, launching, and monitoring experiments.


• Advanced statistical knowledge, including hypothesis testing, power analysis and sample‑size planning, confidence intervals, sequential testing, multiple‑comparison correction, and variance reduction techniques.


• Advanced proficiency with AI tools and LLMs to speed up and scale analytics work, such as writing and debugging queries, automating recurring analysis and reporting, generating test hypotheses, and summarizing results. Experience with digital analytics tools such as Google Analytics and Contentsquare.


• Advanced SQL proficiency, with hands‑on experience in Databricks and Google BigQuery.


• Partners with stakeholders to understand their needs, build analytical frameworks, and deliver data‑driven strategic insights.


• Coaches and enables others, helping teams build confidence and skill in experimentation.


• Brings curiosity and intellectual honesty, and is willing to let the data challenge assumptions, including their own.

Benefits and Perks

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).


• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.


• WEALTH: 401(k) program with company match, stock reimbursement program.


• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.

Company Mission and Culture

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

We aspire to build teams that reflect and support the fans and artists we serve. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Equal Employment Opportunity

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. Ticketmaster will also provide reasonable religious accommodations on a case‑by‑case basis.