Head of Product & Customer Experience

Namely; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Paid time off

Volunteer time off

Remote work with home office stipend

Parental bonding leave

Genome sequencing for you and family

Job summary

Sequencing seeks a Head of Product & Customer Experience to lead product strategy, experience design, and roadmap execution across the entire customer journey. You will report to the CEO and build a world-class product organization to define the future of personalized health.

As a core leader, you will drive engagement, retention, and subscription value by leveraging AI, data insights, and cross-functional collaboration across engineering, bioinformatics, and design.

Qualifications

• 10+ years leading product in high-growth consumer environments.
• Proven track record owning product strategy and roadmap from vision to execution.
• Deep expertise in consumer subscription products, lifecycle engagement, and customer lifetime value.
• Proven ability to build AI-enabled or data-driven products that make complex systems simple and trustworthy.
• Proven success hiring, training, and scaling high-performing product and design teams.
• Hands-on leader equally effective setting vision, developing talent, and executing.
• Fluent in analytics and experimentation with a bias toward action.
• Cross-functional partner who drives alignment across engineering, science, design, and business.

Responsibilities

• Own product vision and roadmap, creating new categories at the intersection of genomics, AI, and consumer health tied to customer impact and revenue growth.
• Build, train, and retain a high-performing product and design team, setting the bar for product management excellence and ownership.
• Lead hands-on, driving the decisions and cross-functional work that moves strategy into products customers use and trust.
• Define success metrics and use analytics and experimentation to drive measurable gains in engagement and subscription value.
• Communicate product strategy and trade-offs clearly to executives, investors, and partners.
• Establish Sequencing as a global leader in AI-powered genomic experiences through product decisions.

Skills

Product leadership

Roadmap ownership

AI-enabled products

Data-driven

Team building

Analytical mindset

Cross-functional collaboration

Vision to execution

Job description

About Sequencing

Sequencing is the world's largest direct-to-consumer whole genome sequencing platform, helping define the future of AI-powered personalized health.

We're a profitable, venture-backed, fully remote company building products that turn clinical-grade whole genome sequencing into meaningful, personalized insights. Through AI and a rapidly expanding ecosystem of genomic applications, we help people better understand their health and future.

The human genome is one of the most valuable and underutilized resources in the world. Our mission is to transform it into a lifelong source of personalized guidance - and build the trusted home for every genome on Earth.

Join us in helping build the interface between humanity and its DNA!

The Position

As Head of Product & Customer Experience, you will lead a transformation. You will own product strategy, experience design, and roadmap execution across the full customer journey from the moment someone discovers their genome to the ongoing experience of living with that knowledge.

As a core member of the leadership team reporting directly to the CEO, you will build and lead a world-class product organization while helping define the future of personalized health.

What You'll Own

Product Leadership and Execution

• Own product vision and roadmap, creating new categories at the intersection of genomics, AI, and consumer health tied to customer impact and revenue growth
• Build, train, and retain a high-performing product and design team, setting the bar for product management excellence and ownership
• Lead hands-on, driving the decisions and cross-functional work that moves strategy into products customers use, trust, and return to
• Establish the processes across Product, Engineering, Bioinformatics, and Design that ship high-quality products without sacrificing speed or scientific integrity
• Define success metrics and use analytics and experimentation to drive measurable gains in engagement, retention, and subscription value
• Communicate product strategy and trade-offs with clarity and conviction to executives, investors, and partners
• Establish Sequencing as the global leader in AI-powered genomic experiences through product decisions that set the standard for the category

Customer Experience

• Own the customer journey from onboarding through lifelong engagement, delivering measurable value at every stage
• Translate deep customer understanding into products that simplify complex genomic science into everyday health decisions
• Deploy AI to deliver personalized genomic insights that help customers understand risk and act on their health with confidence
• Turn genomic data into experiences so intuitive customers can act on their health without understanding the science behind it
• Drive subscription engagement and retention by continuously surfacing new value from a customer's genome over time
• Partner with Growth and Analytics to improve activation, renewal, and retention through data-driven lifecycle strategies
• Set and uphold design and brand standards that build trust and reinforce category leadership across every customer touchpoint

Who You Are

• 10+ years leading product in high-growth consumer environments with proven impact on engagement, retention, and revenue
• Track record owning product strategy and roadmap from vision to execution
• Deep expertise in consumer subscription products, lifecycle engagement, and customer lifetime value
• Proven ability to build AI-enabled or data-driven products that make complex systems simple and trustworthy
• Proven success hiring, training, and scaling high-performing product and design teams
• Hands-on leader equally effective setting vision, developing talent, and executing
• Fluent in analytics and experimentation with a bias toward action
• Cross-functional partner who drives alignment across engineering, science, design, and business

Why Sequencing?

For decades, the human genome has been one of the world's richest sources of health information—but most people have never been able to truly understand or use it.

We're changing that.

At Sequencing, we're transforming billions of genetic variants, decades of scientific research, and constantly evolving genomic knowledge into technology people can interact with naturally and trust when making decisions about their health.

This isn't about building another health application. It's about creating an entirely new category of technology that brings together bioinformatics, genetics, and consumer health to improve and extend millions of lives.

Your work won't just help build Sequencing—it will help redefine how people understand themselves through their DNA for decades to come.

Benefits

• Comprehensive medical, dental, and vision insurance coverage
• 401(k) with company matching
• Paid time off
• Paid volunteer time off
• Fully remote work with a home office stipend
• Parental bonding leave
• Private and confidential clinical-grade whole genome sequencing for you and your family