Head of Product and User Experience, MD

State Street; Boston (MA); On-site; USD 170,000 - 268,000; Full time

Benefits offered by this job

401K with company match

Comprehensive benefits

Paid time off

Volunteer days

Job summary

State Street in Boston is seeking a Head of Product & User Experience to lead discovery, own the end-user experience, and define the product roadmap for a new mobile- and AI-first wealth platform. This hands-on role will evolve into building a world-class Product, Design, and UX organization as the company scales.

You will drive customer discovery, own the product vision, and partner with engineering and data teams on responsible-AI practices, while shaping experiences across channels and

Qualifications

• 12-15+ years leading consumer digital products with responsibility across product, UX and design.
• Experience building and leading Product, Design, and UX teams, including recruiting and operating models.
• Startup or new-business creation experience required.
• Deep expertise in discovery, UX, prototyping, requirements management.
• Technical and AI fluency to partner with engineering and data teams.

Responsibilities

• Lead user research and translate insights into product priorities.
• Own end-to-end user experience across channels and design standards.
• Own prioritization, requirements, user stories, acceptance criteria, release objectives.
• Own the user-facing AI experience, including personalization and guardrails.
• Build and lead Product, Design, and UX teams as the company scales.

Skills

Product leadership

User research

UX design

Roadmap development

AI fluency

Job description

THE OPPORTUNITY

Join the leadership team of a new mobile- and AI-first wealth and retirement advisory platform being launched with major financial institutions and strategic investors. The Head of Product & User Experience will lead user discovery, own the end-user experience and product roadmap, and define what gets built and why. This will be a hands-on startup builder role. As the company scales, the successful candidate will build and lead a world-class Product, Design, and UX organization.

Responsibilities

• Customer Discovery: Lead user research and translate insights into product priorities.
• End-to-End User Experience: Own the experience across channels, including customer journeys, interaction models, and design standards.
• Product Roadmap and Execution: Own prioritization, requirements, user stories, acceptance criteria, release objectives, and product readiness.
• AI-Enabled Product Design and Guardrails: Own the user-facing AI experience, including personalization, workflows, and guardrails.
• Product Organization: Begin as a hands-on product leader, then build the Product, Design, and UX teams and operating disciplines as the company scales.

Required Experience

• 12-15+ years of product leadership experience in consumer digital products, with responsibility across product management, user experience, and design. Prior CPO, Head of Product, VP Product, or equivalent experience required. Wealth technology or financial services experience preferred.
• Experience building and leading Product, Design, and UX organizations, including recruiting talent, establishing operating models, and driving cross-functional execution.
• Demonstrated new product creation and scaling experience, including ownership of product vision, roadmap, user experience, and launch. Startup or new-business creation experience required.
• Deep expertise in customer discovery, user research, UX design, prototyping, product definition, and requirements management.
• Technical and AI fluency to partner with engineering, data, and AI teams on personalization, human-AI interaction, and responsible-AI practices.
• Strong analytical and data-driven decision-making skills, including experience measuring engagement and using data to guide product strategy.

Salary Range

$170,000 - $267,500 Annual

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short-term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job ID: R-797619