Head of Policy Planning, Training & Infrastructure - Trust and Safety

TikTok; San Jose (CA); On-site; USD 147,000 - 352,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Wellbeing benefits

Generous paid time off

Job summary

A global technology company is seeking a Head of Policy Planning, Training & Infrastructure. This role involves leading a cross-functional team to align policy strategy with operational goals and ensuring effective training and infrastructure. Candidates should have 5+ years of experience in leadership roles and a proven track record of developing large-scale programs. The ideal applicant will be data-driven and skilled in stakeholder management to drive strategic initiatives effectively.

Qualifications

• 5+ years leading complex, cross-functional programs.
• Proven success with large-scale learning programs.
• Experience with policy tooling and AI/automation.

Responsibilities

• Lead a cross-functional organization for policy strategy.
• Design and run learning programs at scale.
• Drive policy infrastructure strategy and ensure global readiness.

Skills

Leadership in cross-functional teams

Strategic planning

Policy tooling experience

Data-driven decision making

Stakeholder management

Education

Bachelor's degree or equivalent experience

Tools

Policy management systems

AI integration tools

Job description

Head of Policy Planning, Training & Infrastructure - Trust and Safety

Responsibilities

• Lead a cross‑functional organization made up of Planning, Training, and Infrastructure sub‑teams.
• Set the north star and operating model for PTI, aligning planning, training, and infrastructure to Policy strategy and enterprise‑risk priorities.
• Own strategic planning for T&S Policy, including annual and quarterly roadmaps, portfolio prioritization, capacity planning, and cross‑LOB coordination, so the right work gets done at the right time.
• Design and run learning and enablement at scale: curriculum strategy, certification programs, role‑based training, and measurement frameworks that raise policy quality and reduce leakage and over‑enforcement.
• Drive the policy infrastructure strategy and roadmap, ensuring tooling, platforms, and AI integrations support the end‑to‑end policy lifecycle—development, testing, training, deployment, and enforcement.
• Lead program management and change management for major policy launches and platform migrations, ensuring adoption, governance, and measurable impact.
• Build and own PTI metrics and business cadence: north‑star KPIs (e.g., time‑to‑deploy, training coverage and proficiency, tool adoption), dashboards, and executive reporting.
• Partner closely with Policy leadership, Product, and Data Science to align priorities, resolve cross‑functional dependencies, and mobilize resources.
• Hire, coach, and develop managers across Planning, Training, and Infrastructure.
• Serve as a visible thought partner and advocate for AI‑first, data‑driven approaches to policy operations; represent PTI in executive forums and influence strategic decisions.
• Ensure global readiness and localization by embedding regional inputs, timelines, and compliance requirements into planning, training, and tooling.

Qualifications

Minimum Qualifications

• 5 years of experience leading complex, cross‑functional programs or teams, with 5+ years of leadership responsibility (e.g., Head of Function, Senior Director, or similar).
• Deep experience partnering with Product, Engineering, Data Science, and Operations to deliver integrated solutions; comfortable translating strategy into technical and operational requirements.
• Demonstrated success in designing and running large‑scale learning programs and adoption campaigns, with measurable improvements in proficiency and operational outcomes.
• Strong strategic judgment and operational rigor: able to prioritize a portfolio of high‑stakes initiatives, set clear OKRs, and drive reliable delivery.
• Experience with policy tooling or comparable workflow platforms (PMS, Opus, Juren, or similar) and practical understanding of integrating AI/automation into workflows.
• Data‑driven and people‑focused leader with the ability to define and track meaningful metrics, run experiments, and iterate quickly. Demonstrates comfort operating in ambiguous, high‑impact environments while balancing speed, quality, and risk, and brings proven experience in hiring, developing, and retaining talent through inclusive leadership and clear career paths.
• Proven track record of building and scaling multidisciplinary teams (planning, program management, learning/enablement, infrastructure/platforms) while demonstrating excellent stakeholder management and executive communication skills, effectively influencing senior leaders and aligning diverse global teams in fast‑moving tech or policy environments.

Preferred Qualifications

• Prior experience in Trust & Safety, content policy, or regulatory policy in a global tech company.
• Experience leading digital transformation or tooling modernization programs that delivered measurable quality and efficiency gains.
• Demonstrated success embedding ML/LLM solutions into operational workflows.
• Worked extensively with global/regional stakeholders and can navigate localization, regulatory nuance.

Trust & Safety

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence‑based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person‑centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.

Job Information

Compensation Description (Annually): The base salary range for this position in the selected city is $147,000 – $352,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.