Head of People Operations (Canada)

CSC Generation Enterprise; United States; In loco; USD 127.000 - 169.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

RRSP match

Group benefits

Employee discounts

Descrizione del lavoro

CSC Generation seeks a Head of People Operations to design and lead an AI-native HR function across performance, development, and planning. You will partner with leaders and report to the Chief Administrative Officer to build a talent infrastructure powered by AI and automation.

The role emphasizes scalable systems, experimentation, and a strong People Ops team, with a focus on delivering business outcomes and accelerated people strategy across the portfolio.

Competenze

• 5+ years building or leading HR systems in high-growth or technology organizations.
• At least 2 years in a senior leadership capacity.
• Experience using AI to redesign recruiting, workforce analytics, knowledge management, or operational workflows.
• Technical fluency with modern AI and automation tools.
• STEM degree or equivalent in a technically rigorous environment.

Mansioni

• Design and lead an AI-native HR function to improve workforce planning, performance, and development.
• Architect intelligent talent infrastructure including AI-driven skills mapping and internal mobility systems.
• Deploy AI across the employee lifecycle, including onboarding and organizational design.
• Translate AI capability into measurable business outcomes and speed to value.
• Lead and develop the People Operations team with a culture of experimentation and operational excellence.
• Collaborate with the CAO and senior leaders to shape people strategy for the portfolio.

Conoscenze

HR systems leadership

AI in HR

Strategy & business partnership

Team leadership

People analytics

Change management

Formazione

STEM degree or equivalent

Strumenti

LLM-powered workflows

AI & automation tools

Descrizione del lavoro

CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and others that serve as real-world innovation labs.

Reports to: Chief Administrative Officer

Location Preference: Toronto

About the Role
Most companies are layering AI onto legacy HR processes. We’re doing the opposite.

We’re hiring a Head of People Operations (up to VP level) to design and lead an AI-native people function where performance management, talent development, and workforce planning are powered by intelligent systems, not adapted from old ones. This role reports to the Chief Administrative Officer and partners closely with leaders across the company.

Success in the first year looks like a functioning AI-enabled talent infrastructure, a high-performing People Ops team, and measurable improvement in how we develop and deploy people across the portfolio.

What You’ll Do

AI-Native HR Design

• Design and build an AI-native HR function: create systems that use AI to continuously improve workforce planning, performance management, and talent development.
• Architect intelligent talent infrastructure: develop capabilities including AI- driven skills mapping, internal mobility systems, and dynamic compensation modeling.
• Deploy AI across the employee lifecycle: integrate AI and automation into onboarding, performance management, and organizational design.

Strategy & Business Partnership

• Translate AI capability into business outcomes: identify high-leverage opportunities where AI can improve decision quality, organizational speed, and workforce effectiveness.

Team Leadership

• Lead and develop the People Operations team: foster a culture of experimentation, ownership, and operational excellence across a high-performing HR function.

Required Qualifications

• 5+ years building or leading HR systems in high-growth or technology organizations, including at least 2 years in a senior leadership capacity.
• Demonstrated track record of using AI to meaningfully redesign people processes — recruiting, workforce analytics, knowledge management, or operational workflows.
• Technical fluency with modern AI and automation tools, including building or orchestrating LLM- powered workflows and integrating systems across an enterprise stack.
• Proven ability to design scalable systems, run structured experiments, and translate ambiguous organizational problems into working solutions.
• STEM degree or equivalent experience in a technically rigorous environment.

Why Join
The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

• Executive Access: Work directly with the CAO and senior leadership to solve real organizational problems and shape people strategy at the portfolio level.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in market — from automation to LLM-powered workflows — and build a modern skill set that sets you apart.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive Benefits: Comprehensive benefits including paid time off, RRSPmatch, group benefits, and employee discounts across portfolio brands.

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSCGenerationfamily of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [e-mail].

For Ontario applicants, please note that this posting is for an existing vacancy.