Head of Payments

First Horizon; Knoxville (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading regional financial services company is seeking a Head Of Payments to develop and drive innovative payment solutions. The ideal candidate will ensure product alignment with business objectives, manage a talented team, and adapt to industry trends. Applicants should have over 10 years of product management experience, including leadership in the payments sector. A Bachelor's degree is required, with an MBA preferred. Competitive benefits include health insurance and tuition reimbursement.

Benefits

Medical, dental, and vision insurance

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with 6% match

Qualifications

• 10+ years of experience in product management, especially in payments or fintech.
• 5+ years in a leadership role.
• Deep understanding of the payments landscape and regulatory issues.

Responsibilities

• Lead development of a multi-year product strategy.
• Own products from research through profitability.
• Evaluate and manage relationships with technology providers.

Skills

Product management

Strategic thinking

Analytical skills

Problem-solving

Payments ecosystem expertise

Education

Bachelor's degree

MBA or advanced degree

Job description

Head Of Payments

The Head Of Payments is responsible for developing and driving the vision, strategy, and execution of secure and efficient payment solutions for our clients. The ideal candidate is an innovative thinker with deep expertise in the Payments ecosystem including traditional and emerging payment technologies. This role will sit at the intersection of client insight, market intelligence, innovation, and business strategy and ensure First Horizon's payments product set is driving growth, differentiation, and long-term value.

Essential duties and responsibilities

Responsibilities

• Lead development of a multi-year product strategy including emerging payments (stablecoins, cryptocurrencies, digital assets, and blockchain) aligned with business objectives, client needs, and competitive positioning.
• End-to-end product ownership from research / development through profitability.
• Anticipate and adapt industry trends.
• Evaluate and manage relationships with technology providers, processors, networks, and other third-party providers.
• Ensure all products adhere to relevant risk controls, regulations, and laws.
• Work closely with key internal partners including finance, client experience, operations, technology, digital banking, marketing, and others to deliver seamless and secure payment experiences.
• Define KPIs and track performance for continuous optimization, adoption, cost-efficiency, and client satisfaction.
• Lead, coach, and develop a team of talented product managers.

Qualifications

• Educational requirements: Bachelor (4-year college) degree required; MBA or advanced degree preferred.
• 10+ years of experience in product management with a recent emphasis in payments, fintech, or emerging technologies.
• 5+ years in a leadership role.
• Deep understanding of the payments landscape and experience working in a highly regulated industry.
• Proven track record of launching payment products at scale.
• Strong strategic thinking, problem-solving, and analytical skills.

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. More information is available at www.FirstHorizon.com.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More information at FirstHorizon.com / Careers / Our-Benefits

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.