Head of Park Operations & Guest Experience

Anakeesta; Gatlinburg (TN); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Employee passes

Discounts

Pass exchange program

Job summary

Anakeesta, a 70-acre mountaintop adventure park in Gatlinburg, is seeking a Director of Operations to lead all park operations through three Operations Managers, ensuring safe, efficient guest experiences and strong financial performance.

You will oversee Ticketing, Lift Operations, Coaster Operations, Park Services, Transportation, Security, and Zipline Operations, drive safety standards, staffing, training, and continuous improvement, and partner with other departments to resolve issues and

Qualifications

• 5+ years of progressive management experience; theme park, attractions, hospitality, tourism, or similar experience preferred.
• Experience managing managers and multiple operational departments.
• Strong knowledge of staffing, labor management, scheduling, budgeting, and operational KPIs.
• Demonstrated ability to develop leaders and hold teams accountable.
• Strong commitment to safety and guest service.

Responsibilities

• Directly lead, coach, and hold three Operations Managers accountable for departmental performance.
• Establish and enforce operational, safety, guest service, and performance standards across the park.
• Oversee staffing, scheduling, training, labor management, and operational coverage.
• Monitor daily operations, guest flow, cleanliness, safety, employee performance, and park readiness.
• Oversee operational budgets, labor costs, KPIs, forecasting, and departmental expenses.

Skills

Leadership

Staffing & labor management

Budgeting & KPIs

Safety focus

Guest services

Communication

Analytical skills

Job description

Anakeesta, a 70-acre mountaintop adventure park in Gatlinburg, is seeking a Director of Operations to lead all park operations through three Operations Managers, ensuring safe, efficient guest experiences and strong financial performance.

You will oversee Ticketing, Lift Operations, Coaster Operations, Park Services, Transportation, Security, and Zipline Operations, drive safety standards, staffing, training, and continuous improvement, and partner with other departments to resolve issues and