Head of Operations - Magnolia Bakery (India)

Spago Foods; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive store expansion and operational excellence across multiple locations. This role involves developing and executing strategies for new outlet openings, enhancing customer experience, and managing a high-performing operations team. The ideal candidate will have extensive experience in retail operations, particularly in QSR or luxury brands, with a strong focus on financial management and customer satisfaction. Join this innovative firm to make a significant impact and lead a culture of excellence and growth in a fast-paced environment.

Benefits

Health Insurance

Provident Fund

Paid Sick Time

Paid Time Off

Life Insurance

Leave Encashment

Qualifications

• 12-15 years in retail operations with a focus on QSR and luxury brands.
• Proven track record in store expansion and operational efficiency.

Responsibilities

• Develop strategies for store expansion and oversee site selection.
• Lead pre-opening activities and ensure operational readiness.

Skills

Leadership

Problem-Solving

Project Management

Customer Service

Financial Management

Analytical Thinking

Negotiation

Adaptability

Education

Bachelor's degree in Hotel/Hospitality Management

Master's degree in Business Administration

Retail Management

Marketing

Job description

Role & Responsibilities:

1. Store Expansion & Operational Strategy:

• Develop and execute strategies for store expansion across key locations in India.
• Oversee site selection, lease negotiations, and store setup, ensuring alignment with brand standards.
• Manage the pre-opening phase of new outlets, ensuring all operational processes are in place and the store is ready for launch.
• Collaborate with project teams during the construction and setup phases, ensuring timely delivery and adherence to quality standards.
• Monitor store performance and drive operational improvements post-launch.

2. New Outlet Pre-Opening Handling:

• Lead the preparation and execution of pre-opening activities for new stores, including overseeing store design, recruitment, inventory setup, and staff training.
• Manage timelines and coordinate efforts between the project, design, construction, and operations teams to ensure a smooth pre-opening process.
• Ensure all operational systems, technology, and procedures are in place before the store opening.
• Facilitate store mock-ups and test runs to ensure readiness for launch.

3. Customer Experience & Service Excellence:

• Define and enforce customer service protocols to provide a premium shopping experience.
• Work closely with sales and marketing teams to align operations with customer expectations.
• Implement CRM tools and analytics to track customer feedback and enhance service delivery.

4. Team Leadership & Training:

• Build, mentor, and lead a high-performing operations team across multiple locations.
• Develop training programs to enhance staff skills in customer service, sales, and product knowledge.
• Foster a culture of innovation, teamwork, and accountability within the organization.

5. Financial & Compliance Management:

• Develop and manage operational budgets, ensuring cost control and profitability.
• Ensure compliance with industry regulations, taxation policies, and legal requirements.
• Implement risk management strategies to safeguard business operations.

6. Project Management & Franchise Operations:

• Act as the key point of contact for the Directors of the Company and market franchise leadership.
• Collaborate with franchise leaders on various initiatives, ensuring that timelines are met through a documented follow-up roadmap.
• Spend time in the field with franchise partners to ensure operational knowledge is always current and relevant.

7. Process Improvement & Strategic Planning:

• Develop and implement strategies to improve operational efficiency and contribute to the company’s growth.
• Assess, develop, and implement efficient operational processes to ensure consistency and scalability.
• Adapt strategies and processes in response to dynamic business environments and changing operational needs.

8. Customer Satisfaction & Problem Solving:

• Oversee customer service and ensure the highest standards of satisfaction across all locations.
• Address customer concerns promptly and implement solutions to resolve issues.
• Apply root cause analysis to drive consistent operational changes and improvements.

9. Marketing Strategy & Revenue Growth:

• Collaborate with PR Team to develop and implement promotional strategies aimed at increasing footfall and sales.
• Identify new opportunities for marketing campaigns to drive brand visibility and customer engagement.
• Leverage digital marketing, loyalty programs, and partnerships to enhance revenue streams.
• Use data and analytics to optimize marketing spend and ensure return on investment (ROI).
• Develop sales strategies to cross-sell and up-sell products, ensuring increased average order values (AOV) and customer retention.

Preferred Candidate Profile

• Education: Bachelor's/Master's degree in Hotel/Hospitality Management, Business Administration, Retail Management, Marketing, or a related field.
• Experience: 12-15 years of experience in retail operations, with expertise in QSR, luxury brands, or International Brand Franchise management.
• Proven track record in store expansion, opening new outlets, and operational efficiency.
• Experience in new outlet pre-opening management, including project coordination, site setup, and staff onboarding.
• Strong commercial acumen, analytical thinking, and problem-solving abilities.
• Strong leadership, negotiation, and stakeholder management skills.
• Ability to influence senior leaders internally and externally.
• Excellent communication and interpersonal skills, with the ability to lead diverse teams effectively.
• Ability to work in a fast-paced, high-growth environment and drive business scalability.

Additional Desired Skills:

• Project Management: Experience managing cross-functional projects with multiple stakeholders, particularly in new outlet openings.
• Adaptability: Ability to pivot strategies in response to market changes or operational challenges.
• Attention to Detail: High level of organizational skills with the ability to manage complex tasks and projects.
• Financial Management: Budget management and financial planning experience to ensure profitability and cost control.
• Customer-Centric: Strong focus on delivering exceptional customer service and ensuring a premium shopping experience.
• Marketing Expertise: Solid understanding of marketing strategies and techniques to boost brand awareness and increase sales.

Perks and Benefits

• Health Insurance
• Provident Fund
• Paid Sick Time
• Paid Time Off
• Life Insurance
• Leave Encashment