Head of Operations Analytics & AI Strategy (Miami)

3300 Burger King Company, LLC; Ohio; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Paid parental leave

Telemedicine and mental wellness

Job summary

Restaurant Brands International Inc. (RBI) is seeking a Manager, Operations Analytics to own the analytics agenda driving restaurant performance, efficiency, and guest experience.

You will lead end-to-end analytics projects, shape operational strategy, and partner with senior leaders across Operations, Marketing, Digital, Finance, and Training. The role requires 4+ years in analytics, a business/technical bachelor’s, and experience with AI tools, SQL, and BI platforms.

Qualifications

• Bachelor's degree in Business, Data Science, Statistics, Finance, Analytics, or related technical field.
• Advanced SQL proficiency and experience with BI tools.
• Ability to walk through real examples of processes/tools built.
• Experience influencing peers and senior stakeholders without direct reports.

Responsibilities

• Own end-to-end analytics projects for priority operational initiatives, from scoping the problem and defining success metrics through recommendations and post-implementation results.
• Build analytics tools with AI, including LLM-based workflows and AI-assisted coding for SQL and Python, and BI platform features for self-service reporting.
• Drive AI and automation adoption in analytics work by evaluating new tools against real workflows and building team playbooks.
• Lead analytical evaluations of test markets, pilots, and initiatives including impact methodology and go/no-go recommendations for leadership.
• Drive root cause analysis across KPIs like Guest Satisfaction and Speed of Service, apply AI-based sentiment analysis, and propose prioritized interventions.
• Set analytics strategy, roadmap, and operating model with clear intake and service levels.
• Lead executive communications and align cross-functional metrics and initiatives.
• Set data quality standards and oversee dashboards with clear documentation.
• Serve as analytical lead on priority projects with rigorous methodology without direct people management.

Skills

Advanced SQL proficiency

Stakeholder communication

Analytical thinking

Excel and PowerPoint

Self-directed learning

Education

Bachelor's degree in Business, Data Science, Statistics, Finance, Analytics, or related field

Tools

Snowflake

Tableau

Power BI

Alteryx

React

Job description

Restaurant Brands International Inc. (RBI) is seeking a Manager, Operations Analytics to own the analytics agenda driving restaurant performance, efficiency, and guest experience.

You will lead end-to-end analytics projects, shape operational strategy, and partner with senior leaders across Operations, Marketing, Digital, Finance, and Training. The role requires 4+ years in analytics, a business/technical bachelor’s, and experience with AI tools, SQL, and BI platforms.