Head of Operations

Big Wave Digital - USA; New York (NY); Presencial; USD 149.000 - 182.000; Tempo integral

Benefícios oferecidos por esta vaga

Equity

Relocation assistance

Resumo da vaga

Big Wave Digital, a Brooklyn-based startup, is seeking a Founding Head of Operations to own end-to-end site rollout, including kit staging, room mapping, data syncing, and training. It’s a hands-on role with travel and on-site leadership responsibilities across multiple sites.

You will build the operating playbook, optimize procurement and inventory, and drive AI-enabled process improvements. This is a pre-seed to Series A level opportunity with equity and substantial impact.

Qualificações

• 1 to 5 years in operations, implementation, deployment, field ops, program management, logistics or BizOps.
• You will handle ambiguity and deliver a plan and a number.
• Presence and credibility with busy stakeholders are required.
• AI used with judgement to improve systems.

Responsabilidades

• Get sites live from PO to day one with kit shipped and rooms mapped.
• Train users and write clear self-install guides for remote installations.
• Own daily rhythm: deliveries, procurement, inventory, vendors and dashboards.
• Build repeatable playbooks and automate common problems; leverage AI judiciously.

Conhecimentos

Operations

Implementation

Deployment

Field ops

Program management

Logistics

BizOps

Ferramentas

Dashboards

CSV wrangling

Data syncs

Device pairing

Descrição da vaga

Founding Head of Operations | Implementation, Field Ops & AI-Built Systems | Downtown Brooklyn, NY (on-site) | Up to $165K + Equity

"A goal without a plan is just a wish." - Antoine de Saint-Exupery

Right now, somebody is wishing. Specifically, two founders are wishing that the kit lands in the right building, in the right room, in the right week, already set up for the people who will use it. And then doing it themselves at 11pm, because there is nobody else to do it.

That is the job. You are the plan.

Our client is a venture-backed startup in downtown Brooklyn, backed by a recent raise and rolling a hardware-and-software platform out to schools across the country. Small team, serious traction, and a product that works. The machine behind it does not exist yet. You are going to build it.

WHAT YOU WILL ACTUALLY OWN

Getting sites live. From signed purchase order to a building running smoothly on day one. Kit staged and shipped, rooms mapped, data synced out of the client's own systems, training booked, and a self-install guide written so plainly that someone a thousand miles away gets the hardware mounted without a single confused phone call. Summer is the crunch: a huge wave of new sites onboarding at once. Every one of them has to land.

The in-person bit. A lot of this happens standing in corridors, not sitting in Notion. You will learn who actually holds the keys, who replies to texts, and who decides whether anything gets done before the afternoon. You will also stand in front of a room full of people who have survived a dozen software rollouts and are not, by nature, a warm crowd. Winning that room is a core skill here, not a bonus.

The company's daily rhythm. Deliveries, procurement, inventory, vendors, tooling, and one dashboard the whole team reviews every morning: what shipped, what slipped, who needs a call. You call the plan of the day for a small team that is about to get bigger.

Building yourself out of it. Spot the pattern under the repeated problem, write the playbook, automate the thing that never needed a human. AI is genuinely part of the brief. Not "I use ChatGPT to tidy my emails", but using it to interrogate a messy operation and build systems that outlive you. They will buy you whatever tooling works.

WHAT THEY NEED TO SEE

1 to 5 years in operations, implementation, deployment, field ops, program management, logistics or BizOps. Titles vary, the scar tissue does not.

A problem-solver who is fine with no instructions. You will be handed ambiguity and asked for a number, a plan and a reason.

Presence. Credibility with busy, sceptical people who did not ask for a new system.

AI used with judgement. Show them a system you improved with it, not a prompt you are proud of.

Hands-on with ops tooling and hardware. Dashboards, CSV wrangling, data syncs, device pairing.

Humble and accountable.

Nice to have: early-stage startup experience (pre-seed to Series A, or first ops hire), supply chain, procurement or distribution background, and familiarity with Zapier, Notion, Intercom or Brevo.

THE HONEST PART

On-site in downtown Brooklyn, five days a week, 7am to 7pm. Site visits on Long Island three or four times a month, US conferences once or twice, all travel covered. Relocation support is possible for someone exceptional. No visa sponsorship: US citizens and Green Card holders only.

It is not a role you take for balance. It is a role you take because you want an entire function in your hands at the exact moment it is being invented, with a direct path toward chief of staff.

Up to $165K base, plus meaningful equity, and you can weight the package toward cash or toward equity.

If you are currently founding your own thing, this is not your moment.