Head of Nurse Call Systems Product Management
Ascom UMS
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Job summary
Ascom is seeking a Head of Nurse Call Systems Product Management to own the global Nurse Call portfolio and drive strategy, growth, and lifecycle across hospitals and care facilities. You will lead a global team of Product Managers, partner with R&D, Marketing, Sales and Services, and translate market insights into value-driven roadmaps.
You will shape clinical workflows, patient safety and caregiver communication through innovative hardware, software, and integrations, influencing strategic
Qualifications
- Senior leadership experience in product management within a complex tech environment.
- Proven ability to translate portfolio strategies into measurable outcomes.
- Strong cross-functional influence across geographies.
- Strong commercial and financial acumen.
Responsibilities
- Define and drive the portfolio strategy.
- Own and maintain the global roadmap.
- Represent customers and clinicians to align with market needs.
- Deliver commercial success through robust business cases and pricing decisions.
- Lead product definition and lifecycle management from concept to retirement.
- Build and develop a high-performing global Product Management team.
Skills
Education
Job description
At Ascom, we are helping healthcare providers around the world deliver safer, more efficient, and more connected care. Our intelligent communication and workflow solutions support caregivers where and when they are needed most, improving both patient outcomes and staff experience.
We are looking for a Head of Nurse Call Systems Product Management to lead the strategy, growth and evolution of our global Nurse Call portfolio. This highly visible leadership role will shape solutions at the heart of clinical workflows, patient safety and caregiver communication across hospitals, aged care facilities and healthcare organisations worldwide.
If you are passionate about healthcare technology, product strategy and developing high-performing teams, we would welcome your application.
As the global business owner for Ascom's Nurse Call portfolio, you will work at the intersection of customer needs, clinical workflows, technology and commercial strategy. You will define what we build, why we build it and how it creates value for customers and healthcare professionals.
You will lead and coach a team of Product Managers and collaborate closely with R&D, System Architecture, Marketing, Sales, Services and regional organisations to ensure the continued success of our Nurse Call solutions.
- Nurse Call hardware platforms, patient stations, room terminals, staff stations and infrastructure
- Nurse Call software, alarm and escalation workflows, and patient engagement capabilities
- Long-Term Care solutions and clinical communication integrations
- Mobility, RTLS and EHR-connected workflows
- Develop and communicate a clear three to five-year vision for the Nurse Call portfolio.
- Identify market opportunities, customer needs and emerging healthcare trends.
- Translate strategic priorities into investment decisions, roadmap priorities and measurable portfolio outcomes.
- Ensure the portfolio strengthens Ascom’s market position and supports sustainable, long-term growth.
- Lead product discovery, requirements management and portfolio prioritisation.
- Balance customer value, clinical impact, technical requirements and commercial objectives.
- Champion strategic investment decisions through governance processes.
- Maintain a roadmap that delivers innovation while protecting product quality and business performance.
- Build trusted relationships with healthcare providers, care organisations and industry stakeholders.
- Understand workflow challenges and unmet needs through active customer and clinical engagement.
- Ensure portfolio investments address real clinical requirements and improve patient safety, caregiver efficiency and outcomes.
- Own portfolio growth, profitability and overall business performance.
- Develop robust business cases and support investment and pricing decisions.
- Monitor market trends, competitive dynamics, customer adoption and portfolio performance.
- Drive expansion of the Nurse Call business while protecting margins and recurring revenue opportunities.
- Oversee products from concept and market requirements through launch, growth, maturity and retirement.
- Ensure requirements are customer-validated, clinically meaningful, commercially viable and technically feasible.
- Define migration strategies between product generations and align lifecycle decisions globally.
- Maintain high standards across product management processes, governance and communications.
- Lead, coach and develop a global Product Management team.
- Build product management capability and establish a modern product operating model.
- Foster collaboration, customer focus, innovation, accountability and data-informed decision-making.
- Influence effectively across functions and geographies, including at executive level.
We value potential as well as experience. If you meet many, but not all, of the requirements below, we encourage you to apply.
- Senior leadership experience in product management within a complex technology environment.
- A strong record of developing product and portfolio strategies and translating them into business outcomes.
- Proven ability to influence senior stakeholders across multiple functions and geographies.
- Strong commercial and financial acumen, including portfolio growth, profitability and business case development.
- Experience managing product roadmaps, prioritisation, requirements and lifecycle decisions.
- Clear, credible communication and an inclusive, collaborative leadership style.
- The ability to lead teams directly and influence beyond formal reporting lines.
- Healthcare technology, Nurse Call, clinical communications, patient monitoring, medical devices, healthcare software or adjacent healthcare solutions.
- Managing portfolios that combine hardware, software, integrations and services.
- Working in regulated industries or clinical environments.
- Operating successfully in a global matrix organisation.
- Segment or solution expertise, or previous business ownership or entrepreneurial experience.
- A degree in Business, Engineering, Technology, Healthcare, Life Sciences or a related field, or equivalent professional experience.
You'll join a purpose-driven organisation where your work directly contributes to improving care for patients and healthcare professionals around the world.
- A global leadership role with significant strategic influence
- The opportunity to shape the future of connected healthcare solutions
- A collaborative and international working environment
- Flexible working arrangements where possible
- Opportunities for professional growth and development
- Meaningful work that supports better healthcare outcomes
At Ascom, we believe diverse perspectives help us create better solutions for our customers and the communities they serve.
We welcome applications from people of all backgrounds, experiences and identities. We are committed to providing an inclusive recruitment process and a workplace where everyone can thrive.
If you require any adjustments during the recruitment process, please let us know and we will work with you to provide appropriate support.
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