Head of National Intake & Client Relations

Terrance Private Investigator; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

TJS Private Investigations seeks a National Intake & Client Relations Manager in Houston to own the client experience from first contact through case closure. You’ll guide intake staff across markets, set service standards, and ensure consistent, professional communication with clients and attorneys.

You will lead from the front, manage consultations, and coordinate handoffs to investigative operations while preserving confidentiality and trust.

Qualifications

• Minimum 4 years in client intake, client relations, or related roles; leadership experience preferred.
• Experience converting inquiries into engaged clients with honest expectations.
• Experience in professional services, legal, insurance, or trust-driven fields.
• Ability to set and enforce intake and communication standards across a team.

Responsibilities

• Own the firm's intake function across markets from first contact to engagement handoff.
• Respond to inbound inquiries promptly and maintain speed-to-contact standards.
• Lead, train, and develop intake and client relations staff across markets.
• Coordinate handoff between clients and investigative operations to ensure seamless transitions.
• Set and manage client expectations regarding scope, timeline, cost, and deliverables.

Skills

Client intake leadership

Account management

Communication skills

Team leadership

Education

Bachelor's degree or higher

Tools

CRM software

Case management systems

Pipeline tracking

Job description

TJS Private Investigations seeks a National Intake & Client Relations Manager in Houston to own the client experience from first contact through case closure. You’ll guide intake staff across markets, set service standards, and ensure consistent, professional communication with clients and attorneys.

You will lead from the front, manage consultations, and coordinate handoffs to investigative operations while preserving confidentiality and trust.