Head of Logistics & Fulfillment Operations

RowanEDC Partnership; North Carolina, United States, Northern America, Americas; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holidays

Job summary

Macy’s is seeking a Director of Operations to lead day-to-day inbound and outbound activities in a distribution setting. You will partner with senior leadership to set strategic goals, drive efficiency, and ensure safety and quality across operations.

Responsibilities include guiding executive teams, achieving key metrics, and implementing long-term profitability initiatives. This role requires strong leadership and a track record in warehouse management and logistics trends.

Qualifications

• Bachelor’s degree or equivalent work experience; 5+ years in related roles.
• Experience leading inbound/outbound warehouse operations.
• Strong focus on safety, cost control, quality, and service.
• Heavy lifting and physical stamina required.

Responsibilities

• Direct day-to-day Inbound and Outbound operations and meet targets (UPH, CPU, SOT, Fill Rate).
• Provide coaching to executive team members and oversee staff development.
• Ensure safety, cost control, quality, and processing efficiency targets are met.
• Develop and implement short/long-term strategies to improve profitability and productivity.
• Collaborate with leaders to forecast staffing and adapt to demand.

Skills

Leadership

Coaching

Communication

Problem-Solving

Technical Proficiency

Industry Understanding

Strategic Execution

Education

Bachelor's degree or equivalent in related field

Tools

Microsoft Office

Excel

Access

Job description

Macy’s is seeking a Director of Operations to lead day-to-day inbound and outbound activities in a distribution setting. You will partner with senior leadership to set strategic goals, drive efficiency, and ensure safety and quality across operations.

Responsibilities include guiding executive teams, achieving key metrics, and implementing long-term profitability initiatives. This role requires strong leadership and a track record in warehouse management and logistics trends.