Head of Lifecycle Strategy / CRM

FREENOW; Kentucky; Remote; USD 90,000 - 120,000; Full time

Job summary

A global mobility company is seeking a Lifecycle Marketing Lead to develop effective strategies across its portfolio. The successful candidate will lead a team, implement impactful lifecycle automations, and leverage analytics to drive performance. Strong experience in CRM, team management, and data-driven decision-making is essential. This role offers flexible working arrangements and various company benefits.

Benefits

Flexible working arrangements

Sabbatical & special leave policies

Health Insurance

Qualifications

• Experience in lifecycle marketing or CRM, preferably in app-based platforms.
• Proven ability to manage high-performing teams.
• Strong analytical mindset focused on customer-centric strategies.

Responsibilities

• Develop and execute a comprehensive lifecycle strategy.
• Lead and mentor a team of CRM specialists.
• Design and implement lifecycle automations.

Skills

Lifecycle marketing

CRM

Data-driven decision making

Customer engagement

Cross-functional collaboration

Analytical skills

Project management

Tools

Braze

Tableau

Mixpanel

Job description

Overview

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team who strives for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

• Develop and execute a comprehensive lifecycle strategy across our 9-country portfolio, ensuring every initiative aligns with our long-term growth objectives.
• Lead, inspire, and mentor a team of senior CRM and technical specialists, fostering a collaborative environment that brings strategic plans to life.
• Partner closely with senior leads in marketing, operations, and product to design and implement efficient lifecycle automations that drive business performance.
• Create and manage quarterly roadmaps focused on high-impact, revenue-generating lifecycle initiatives. Monitor campaign performance to ensure engagement, deliverability, and strategic alignment, and adjust tactics as needed.
• Utilize robust analytics to conduct experiments, interpret performance metrics, and provide clear, actionable insights to internal stakeholders on lifecycle communications.
• Ensure transparency and understanding of lifecycle performance, offering regular updates and strategic recommendations to senior leadership.
• Leverage our MarTech stack - including tools like Braze, Tableau, Mixpanel, and others - to enhance campaign effectiveness and drive continuous improvement.

TO BE SUCCESSFUL IN THIS ROLE:

• Demonstrated experience in lifecycle marketing or CRM, ideally within app-based platforms or consumer-focused brands, with a solid track record of crafting and executing successful lifecycle strategies.
• Experience managing and growing high-performing teams, with a knack for fostering a culture of innovation and accountability.
• A strong analytical approach with a focus on customer-centric strategies and campaign performance metrics. You should be comfortable leveraging data to drive decisions and measure success.
• In-depth knowledge of customer engagement, automation, experimentation, and mass communication tools, along with the ability to navigate technical landscapes and manage projects effectively.
• Exceptional communication and interpersonal skills to work seamlessly with cross-functional teams and senior stakeholders, ensuring that strategic insights translate into actionable business outcomes.
• We believe in launching, learning, and evolving continuously. Your passion for data-driven innovation will be key to our collective success.
• We value the ability to wear multiple hats—from strategy development to hands-on execution—while thriving in a dynamic, ever-changing environment.
• A ‘get it done’ attitude is at our core. We’re problem solvers who overcome obstacles by finding creative and effective solutions.
• Ambiguity doesn’t deter us. We embrace challenges with curiosity and determination, always pushing to discover better answers.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Mobility Credit
• Health Insurance
• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

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