Head of Lifecycle Services

GIGA ENERGY; Houston (TX); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Equity options

401(k) with 4% employer match

Unlimited PTO

Parental leave

FSA/HSA

Job summary

Giga Energy in Houston is seeking a Head of Lifecycle Services to lead the aftermarket lifecycle for our data center products. You will build and scale the service organization, define documentation, procedures, and controls, and partner with engineering, manufacturing, and supply chain to ensure sustained uptime.

You'll own warranty, PM programs, spares planning, and field workforce management, while shaping a best-in-class service experience for customers with critical loads.

Qualifications

• 10+ years in aftermarket services, product support, or field service leadership for an OEM or service provider in critical power or heavy industrial equipment.
• Built or significantly contributed to scaling a service organization with documentation standards, PM program design, warranty administration, spares planning, and field workforce management.
• Deep familiarity with industry-standard service expectations from real OEM service orgs (e.g., Cummins, Caterpillar, Vertiv, Eaton, Schneider, ABB, Trane).
• Experience managing distributed field teams and third-party or subcontracted service providers.
• Player-coach mentality: build the org, but stay in the details.

Responsibilities

• Build and lead the Lifecycle Services organization: uplevel the existing team, define the roles we're missing, and hire the people to fill them.
• Bring the playbook. Implement documentation, procedures, standards, and controls to make service reliable at scale.
• Work with engineering, manufacturing, supply chain, and project delivery so that when equipment gets deployed, the procedures, parts, documentation, and trained people to support it already exist.
• Build service documentation to industry standard: O&M manuals, PM procedures, troubleshooting guides, and service bulletins.
• Stand up our preventive maintenance and long-term service agreement delivery capability: PM schedules and procedures by equipment type, staffing and coverage models, and emergency response.
• Own the warranty program end to end: claims, cost tracking, supplier recovery, and failure analysis fed back into engineering.
• Develop the spare parts strategy with procurement, and the training program for technicians and third-party providers.

Skills

Leadership

Program management

Field service management

OEM service experience

Education

Technical degree (EE/ME)

Job description

Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. We build data centers fast and at scale by combining the capabilities of an equipment supplier, engineering firm, general contractor, and real estate developer under one roof. Our team moves quickly and thinks practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.

• The Pace: We're building at a speed most companies talk about but never actually operate at. If you've been bored somewhere else, you won't be here.
• The Impact: Every person at Giga touches the work that matters. No layers, no waiting for approval chains. You'll see your fingerprints on what we ship.
• The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more.
• The Moment: AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution. This industry is about to explode, and you'll be in the room where it's already happening.

What you'll do

As the Head of Lifecycle Services, you will be in charge of supporting the entire aftermarket lifecycle of our full suite of data center products: diesel gensets, UPS systems, medium-voltage switchgear, white space modules, HVAC equipment, chillers, and more. This spans both customer sites and our own data center facilities, often under long-term service agreements. To do this well, we need gold standard processes: complete documentation, clear procedures, defined standards, and real controls. You'll bring the experience to know what great looks like, put it in place here, and build the team to run it.

The scope covers the service business we deliver today (warranty administration, field service, troubleshooting, and parts support), the capabilities we're building next (preventive maintenance programs, spares planning, and training), and the feedback loop that turns field failures into product improvements. What's changing is the equipment itself: a broader product set, more complexity, and high uptime requirements that put real scrutiny on how we service it.

This is a cross-functional role. Working with engineering, manufacturing, supply chain, and project delivery, you'll make sure that when equipment gets deployed, the procedures, parts, documentation, and trained people to support it for its full life already exist.

Where you'll work

We are an in-office culture — velocity matters when you're building physical infrastructure, and the best decisions happen in the room. This role is ideally based in ourHouston office, with full-time onsite expectations outside of bi-weekly WFH Fridays.

That said, we will make exceptions for truly exceptional talent if you live outside one of our hubs. If you're the right person for this role, we'll have a conversation about what works.

Responsibilities

• Build and lead the Lifecycle Services organization: uplevel the existing team, define the roles we're missing, and hire the people to fill them.
• Bring the playbook. You've seen how a mature OEM service organization runs, and you'll implement that here: the documentation, procedures, standards, and controls that make service reliable at scale.
• Work with engineering, manufacturing, supply chain, and project delivery so that when equipment gets deployed, the procedures, parts, documentation, and trained people to support it already exist.
• Build service documentation to industry standard: O&M manuals, PM procedures, troubleshooting guides, and service bulletins.
• Stand up our preventive maintenance and long-term service agreement delivery capability: PM schedules and procedures by equipment type, staffing and coverage models, and emergency response.
• Own the warranty program end to end: claims, cost tracking, supplier recovery, and failure analysis fed back into engineering.
• Develop the spare parts strategy with procurement, and the training program for our technicians and any third-party service providers.

Requirements

• 10+ years in aftermarket services, product support, or field service leadership for an OEM or service provider in critical power or heavy industrial equipment: gensets, UPS, switchgear, HVAC/chillers, or similar.
• You've built or significantly contributed to scaling a service organization before, and you know what great looks like: documentation standards, PM program design, warranty administration, spares planning, and field workforce management.
• Deep familiarity with industry-standard service expectations: you've lived inside a real OEM service org (think Cummins, Caterpillar, Vertiv, Eaton, Schneider, ABB, Trane, or their peers) and know what customers with critical loads expect.
• Experience managing distributed field teams and third-party or subcontracted service providers.
• Player-coach mentality: you'll build the org, but you'll also be in the details.
• Data center or critical facilities experience is a plus; a technical degree (EE/ME) or equivalent hands‑on background is preferred.
• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Team on‑sites where all offices come in‑person to collaborate

How We Work

We value people who take ownership, raise risks early, communicate directly, and follow through. Incomplete information is part of the job. Make the best decision you can, document it, and adjust as the facts change. Move quickly on reversible decisions and take more care when security, safety, financial, employee, or customer risk is involved.

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits, where applicable
• Opportunities to collaborate in person at periodic team and company on‑sites

Equal Opportunity Employer Statement

Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.