Head of IT

San Diego Organizing Project; San Diego (CA); Hybrid; USD 180,000 - 210,000; Full time

Benefits offered by this job

Hybrid Workplace

Medical, Dental, Vision

401(k) with matching

Professional Development

Paid Holidays

Wellness programs

Employee Assistance Program (EAP)

Gym access

Job summary

San Diego Organizing Project in San Diego is seeking an IT Director to oversee the IT/BI function, align technology with business outcomes, and partner with the COO and leaders on strategic direction. You will lead IT infrastructure, business applications, cybersecurity, and business intelligence to deliver value across the organization.

The role requires strong leadership, strategic thinking, and the ability to shape a rolling IT/BI roadmap while maintaining high standards for service delivery

Qualifications

• 8+ years in an IT leadership role with alignment to business goals.
• Experience managing enterprise applications and IT infrastructure.
• Strong leadership, communication and decision-making abilities.

Responsibilities

• Shape and facilitate technology strategy aligned with goals.
• Oversee IT/BI strategy, portfolio management, and roadmap.
• Lead BI, security, applications, infrastructure and user support.
• Mentor the IT/BI team and manage vendor contracts and SLAs.

Skills

Leadership

Strategic thinking

Business acumen

Communication

Problem-solving

IT service management (ITIL)

Vendor management

Education

Bachelor's degree in computer science or information systems

Tools

Yardi

MRI Software

Job description

In this leadership role, the IT Director will oversee the IT/BI function, manage the delivery of high-quality IT/BI solutions and services, and align technology capabilities to business outcomes. Partnering closely with the COO and business leaders, the IT Director provides strategic direction across the IT infrastructure, business applications, cybersecurity and business intelligence functions.

Role & Responsibilities:

IT/BI Strategy, Executive Alignment & Portfolio Management

• Partner with the executive team to shape and facilitate the organization's technology strategy, aligning IT/BI initiatives with business goals
• Identify and champion technology opportunities that advance business objectives, quantifying expected value and building the case for investment
• Guide the sizing, planning, and execution of strategic initiatives, and establish the conditions for their success
• Manage the intake, prioritization, sizing, and approval process for IT/BI projects and changes
• Create and maintain a rolling IT/BI roadmap that keeps the team organized and looking ahead

Business Applications

• Lead the selection and implementation of business applications so solutions fit CHW's processes and are adopted in practice
• Manage the ongoing improvement of existing applications, including changes, upgrades, refreshes, and technical debt
• Direct a solution architecture capability that translates business requirements into sound system and process design, keeping usability at the center

Business Intelligence

• Ensure the BI function delivers reliable, decision-ready insights
• Support and guide sound data management, models, and governance appropriate to CHW's needs
• Build toward a common data language, and maintain data cleanliness and consistency through governance and standards so that data becomes a strategic asset

Infrastructure, Operations & User Services

• Oversee the design & reliability of IT infrastructure (servers, systems, and networks)
• Set standards and direction of IT operations holding the team accountable for compliance and executional excellence.
• Maintain service management practices and enforce IT policies for compliance and maturity
• Ensure responsive end-user support that resolves issues quickly and keeps staff productive
• Oversee the management and standardization of devices and endpoints
• Establish & measure against clear service levels, using ticket trends to fix recurring problems and make everyday work easier for staff

Cybersecurity

• Set security direction and monitor and measure adherence to it
• Ensure alignment to a defined security standard, including periodic internal audits
• Build security into initiatives from the start, with controls that protect effectively while minimizing friction

Leadership and Team Development

• Lead and mentor-coach the IT/BI team, providing guidance and professional development
• Foster a collaborative environment across the IT and BI functions
• Manage vendor relationships, contracts, and service levels to ensure high-quality services
• Stay updated with emerging technologies and industry best practices to leverage innovative solutions that drive business growth and operational excellence

Education and Experience:

• 8 years of proven experience in an IT leadership role, preferably IT Director or a similar position
• Strong business acumen and demonstrated ability to align technology and business initiatives
• Experience managing enterprise business applications, ideally in real estate development and project accounting (Yardi, MRI Software, or a comparable platform a plus)
• In-depth knowledge of enterprise IT systems, infrastructure, security, and emerging technologies
• Excellent leadership, communication, and interpersonal skills
• Strong problem-solving and decision-making abilities
• Strong knowledge of IT service management frameworks and best practices, especially ITIL
• Proficient in implementing and improving service management processes
• Minimum of eight years of experience in leading and managing the IT function and team.
• Bachelor’s degree in computer science, information systems, or a related field

Compensation:

It may vary based on skills, experience and qualifications:

$180,000 - $210,000

Benefits:

CHW offers employees generous benefits, including:

• Medical, Dental, and Vision Plan
• 401(K) with company matching contributions
• Life Insurance, Disability coverage is available in both short-term and long-term options, depending on your location and eligibility.
• FSA (Flexible Spending Account)
• Responsible Time Off (RTO)
• 12 Paid holidays
• Hybrid Workplace
• Wellness and Work Life Balance
• Opportunities for Professional Development
• EAP (Employee Assistance Program) and Calm App
• Free Gym Access
• Paid Time Volunteer Opportunity
• Company-Wide Events