Head of Inflight

Air Wisconsin Airlines Corporation; Appleton (WI); On-site; USD 140,000 - 190,000; Full time

Job summary

Air Wisconsin Airlines Corporation in Wisconsin seeks a Director-level leader to oversee Inflight Training, Ground Handling, and Customer Service operations, ensuring safe, compliant, and efficient service across the fleet.

The role requires inflight leadership experience, labor relations expertise with CBAs, and strong people-management skills. May offer hybrid work arrangements and travel as needed.

Qualifications

• Inflight leadership experience and labor relations skills relating to CBAs.
• Bachelor’s degree or equivalent experience preferred.
• 5–10 years of airline experience with management in Inflight preferred.

Responsibilities

• Oversee Inflight Services, Ground Handling, and Customer Service daily performance.
• Negotiate and administer the Collective Bargaining Agreement for flight attendants.
• Partner with Crew Planning to determine staffing and training for Flight Attendants.
• Ensure departmental policies are current, compliant, and effectively communicated.
• Provide on-call and after-hours support for Inflight, Ground Handling, and Customer Service issues.
• Develop and adhere to annual budgets for Inflight Services, Ground Handling, and Customer Service.
• Travel frequently to support operations and training.

Skills

Inflight Leadership

Labor relations

Communication skills

Regulatory compliance

Travel flexibility

Education

Bachelor’s degree or equivalent experience

Job description

• Promotes and fosters a safe and secure operating environment; oversees security functions to ensure procedures are implemented and all applicable regulations and standards are accommodated
• Leads and is responsible for the day-to-day performance of Inflight Services, Ground Handling, and Customer Service, including onboard service delivery and operational execution
• Negotiates and administers the Collective Bargaining Agreement for flight attendants including first step grievance hearings and arbitration
• Partners with Crew Planning to determine proper Flight Attendant (FA) staffing requirements and ensures FAs are properly trained and available to meet the operational needs of the Company
• Ensures departmental policies and procedures are current, compliant, and effectively communicated across Inflight Services, Ground Handling, and Customer Service
• Liaisons with the FAA’s Cabin Safety Inspector on operational issues
• Ensures department adopts best practices designed to achieve performance, safety, and service goals
• Works closely with our business partners to ensure a safe, secure, and seamless product for all aspects of customer experience to include onboard service
• Provides strategic and operational oversight of ground handling activities, including station performance, vendor management, service reliability, safety, and compliance with company and regulatory requirements
• Responsible for the content of the Inflight operating manuals and programs to ensure compliance with all applicable FAA regulations and company policies
• In partnership with the Finance team, develops and adheres to the annual approved budgets for Inflight Services, Ground Handling, and Customer Service
• Provides on-call and after-hours support for Inflight, Ground Handling, and Customer Service issues
• High level of judgement and initiative in setting priorities, working with internal and external resources as well as the Association of Flight Attendant (AFA) and the Federal Aviation Administration (FAA), dealing with employee issues and daily operational issues
• Strong ability to work in a team environment and to help others assimilate into the team
• Ability to manage confidential information
• Ability to communicate fluently in English
• Excellent communication and organizational skills
• Excellent time management and prioritization skills
• Ability to act as an advocate for change
• Problem Solving
• Analytical Ability

Education & Experience:

Required:

• Inflight leadership experience
• Labor relations skills/experience as it pertains to Collective Bargaining Agreements

Preferred:

• Bachelor’s degree or equivalent experience
• Fixed-Base Operations, and Ground Handling
• 5 to 10 years previous airline experience with specific management experience in Inflight

Supervisory Responsibilities:

Director Inflight Training

Work Environment, Physical Demands & Travel:

• Corporate office, training classrooms; may be eligible for hybrid work
• Majority of time spent at low activity level, i.e., sitting
• Occasional standing/walking/movement required
• Frequent travel

Disclaimer: The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities associated with this position. Generally, each job function is considered essential to this position and any incumbent must be capable of performing them.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.