Head of Implementation

Confido Health, Inc.; New York (NY); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Equity

Health coverage through Aetna

Dental & Vision coverage through Guard

Fertility support

Parental leave

Unlimited PTO

401(k) through Vestwell

Relocation support

Workspace setup stipend

Team perks – meals & snacks

Job summary

Confido Health, Inc. is seeking a Director of Implementation to own onboarding for new customers. You will design scalable processes, coordinate with product, CS, and sales, and lead enterprise deployments from kickoff to go-live.

The role requires 8+ years in complex implementations, a builder mindset, and the ability to drive cross-functional collaboration. NYC headquarters, equity, and comprehensive benefits are included.

Qualifications

• 8+ years in enterprise software implementations or onboarding.
• Experience in B2B SaaS, consulting, or CPG deployments.
• Ability to manage multiple projects with competing priorities and stakeholders.
• Comfort with data, configuring software, and troubleshooting without hand-holding.
• Experience with CPG/retail or supply chain is a plus.
• Willingness to be in NYC HQ 5 days a week.

Responsibilities

• Own end-to-end onboarding for enterprise customers.
• Design and manage detailed project plans and timelines.
• Configure Confido platform to match workflows and data structures.
• Drive customer stakeholder alignment and engagement.
• Develop training programs and onboarding materials.
• Run live onboarding sessions and workshops.
• Measure time-to-value and drive adoption.
• Build implementation playbooks, templates, and SOPs.
• Collaborate with Sales, CS, and Product for successful outcomes.

Skills

Project management

Enterprise deployments

Stakeholder management

Technical curiosity

B2B SaaS experience

Tools

SQL

CRM systems

Job description

The brands on your kitchen shelf are run by people doing extraordinary work that nobody sees.

We're building the platform they run on, and a brand they'll be proud to be part of.

Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. That means Finance, Sales, and Ops finally work on the same number.

We're trusted by 250+ brands managing $30B+ in revenue, including Daisy, OLIPOP, Simple Mills, Idahoan, and more. We've achieved best-in-class growth and recently raised a $55M Series B led by Insight Partners to accelerate our momentum.

If you want your work on shelves everywhere - and outsized ownership while you build - we'd love to meet you.

The Role

We're looking for a Director of Implementation to own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role - you'll be the person who takes a signed contract and turns it into a live, thriving deployment.

You'll work closely with customers, our product team, and our CS and sales teams to design scalable implementation processes from the ground up. The ideal candidate has managed complex enterprise rollouts - whether in consulting, B2B SaaS, at a CPG brand, or a similar environment - and thrives on the structured problem-solving that great implementations demand. You will report directly to the VP of Solutions.

What You'll Do

Onboarding & Deployment

• Own the full implementation lifecycle - from kickoff through go-live - for new enterprise customers

• Design and manage detailed project plans, timelines, and workstreams across multiple concurrent deployments

• Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements

• Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments

Customer Enablement

• Develop training programs, documentation, and onboarding materials that get users up to speed fast

• Run live onboarding sessions and workshops tailored to different user personas - from day-to-day operators to executives

• Measure and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption

Process & Infrastructure

• Build the implementation playbook from the ground up - templates, checklists, escalation paths, and success criteria

• Establish implementation KPIs and reporting to give the business visibility into onboarding health and velocity

• Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time

Cross-Functional Collaboration

• Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early

• Hand off customers to CS with full context - ensuring a smooth transition and strong starting point for long-term success

• Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input

What We're Looking For

• 8+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding - backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome

• Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines

• Strong project management skills - you're comfortable owning a plan, running a status call, and escalating when something's off track

• Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding

• Experience working with CPG, retail, or supply chain customers is a plus - but not a requirement

• Builder mindset: you're energized by defining process where none exists and creating order out of ambiguity

• Excited to be in our NYC headquarters 5 days a week

Perks + Benefits

• Equity - own a meaningful piece of the company you're helping build

• Fully paid health coverage through Aetna - we cover 100% of employee premiums

• Top-tier dental and vision coverage through Guardian

• Carrot Fertility Pro - comprehensive fertility and family-forming support

• 12 weeks of paid parental leave

• Unlimited PTO - plus regular 4-day holiday weekends we actually take

• 401(k) through Vestwell

• Paid relocation support - we'll help you make the move to NYC

• Fully equipped workspace from day one - laptop, monitor, keyboard, and a $200 stipend to personalize your setup

• Team perks - catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.