Head of Housekeeping & Guest Experience

Sheraton Hotels & Resorts; San Juan (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Sheraton Hotels & Resorts in San Juan, Puerto Rico, is seeking a Full Time, Management-level Housekeeping Leader to manage housekeeping operations, staff, and related departments. This role ensures guest rooms, public areas, and employee spaces are clean and well-maintained, directing teams to meet standards and drive guest satisfaction while maximizing department performance.

The candidate will collaborate with Front Office, oversee room assignments, inventory supplies, and implement

Qualifications

• High school diploma or GED and 2 years experience in housekeeping or related area.
• 2-year degree in Hotel/Restaurant Management or related major; no work experience required.

Responsibilities

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
• Ensures compliance with all housekeeping policies, standards and procedures.
• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
• Responds to and handles guest problems and complaints effectively.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Empowers employees to provide excellent customer service.
• Develops goals and expectations for direct report managers.
• Celebrates successes and publicly recognizes the contributions of team members.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Communicates expectations, recognizes performance, and produces desired business results.
• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to SOPs and LSOPs and supports the Peer Review Process.
• Establishes goals and objectives for all areas of responsibility.
• Directs staff to strive for continuous improvement in all areas of responsibility.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Manages employee progressive discipline procedures for areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures employees are treated fairly and equitably.

Education

High school diploma or GED

2-year degree in Hotel & Restaurant Management or related major

Job description

Sheraton Hotels & Resorts in San Juan, Puerto Rico, is seeking a Full Time, Management-level Housekeeping Leader to manage housekeeping operations, staff, and related departments. This role ensures guest rooms, public areas, and employee spaces are clean and well-maintained, directing teams to meet standards and drive guest satisfaction while maximizing department performance.

The candidate will collaborate with Front Office, oversee room assignments, inventory supplies, and implement