Head of Government Savings Operations

Ascensus; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading company in financial services seeks a Head of Government Savings Operations to oversee teams managing 529/ABLE plans. This leadership role demands strong financial expertise, operational execution, and data-driven decision-making to enhance service quality and compliance. The ideal candidate will have extensive experience in operations leadership and a solid understanding of related software applications.

Qualifications

• 10+ years industry experience with 8+ years in operations leadership.
• Knowledge of 529 plans and transfer agency operations preferred.

Responsibilities

• Lead and execute a vision for Government Savings Operations.
• Ensure accurate, timely transactions and high-quality service.
• Use analytics to manage workflow and improve operations.

Skills

Leadership

Data-Driven Decision Making

Collaboration

Agility

Education

Bachelor’s degree in Business

Bachelor’s degree in Management

Bachelor’s degree in Finance

Job description

Join to apply for the Head of Government Savings Operations role at Ascensus.

The role is responsible for overseeing processing and problem resolution teams for designated 529/ABLE plans in Government Savings. It is a leadership position managing teams through leaders, requiring a balance of financial industry knowledge and leadership skills. A solid understanding of software applications supporting transfer agency is critical for strategic planning and collaboration. Technical aptitude is essential for understanding staffing models and resource alignment during peak seasons or workflow changes. Flexibility and agility are vital for maintaining service quality and timeliness.

Success in this role demands strong financial services expertise, operational leadership, data-driven decision making, and collaboration skills. High technical aptitude, agility, and responsiveness to business needs are crucial for performance, compliance, and client satisfaction.

Section 2: Job Functions, Essential Duties and Responsibilities

1. Strategic Leadership: Lead and execute a vision for Government Savings Operations aligned with Ascensus's goals.
2. Operational Execution: Ensure accurate, timely transactions and high-quality service across supported programs.
3. Data-Driven Decision Making: Use analytics to manage workflow, forecast resources, optimize staffing, and improve operations.
4. Process Optimization: Identify automation, offshoring, and process improvements to enhance efficiency and reduce costs.
5. Global Workforce Management: Lead and develop a dispersed team, balancing resources for productivity and quality.
6. Risk & Compliance Oversight: Ensure adherence to regulations, controls, and mitigate risks.
7. Stakeholder Collaboration: Partner with stakeholders to improve processes and client experience.
8. Change Management: Lead transformation initiatives ensuring smooth transitions.
9. Talent Development: Foster a high-performing team culture with coaching and career development.
10. Data Security: Protect confidential data against unauthorized access or disclosure.

At Ascensus, our Core Values of People Matter, Quality First, and Integrity Always guide us, and should be reflected in your actions daily.

Supervision

This role oversees a large team responsible for processing and problem resolution for 529 savings plans, driving operational excellence and client outcomes.

Section 3: Experience, Skills, Knowledge Requirements

• Bachelor’s degree in Business, Management, or Finance
• 10+ years industry experience with 8+ years in operations leadership in financial services
• Knowledge of 529 plans and transfer agency operations preferred
• Proficient in data utilization for operational improvements
• Success in process automation and managing offshore partnerships
• Understanding of financial transaction regulations and compliance
• Excellent leadership, communication, and influencing skills
• Ability to work flexibly during peak periods and travel as needed

For virtual roles, a distraction-free workspace and reliable internet (25 Mbps or higher) are required. Call center roles require equipment near the router. Ensure these before applying.

Beware of employment fraud. Communications from Ascensus originate from @ascensus.com or @futureplan.com. We will never ask for payment or equipment purchases. Apply directly through our website if unsure about a posting.