Head of Fraud Procedures & Control Enablement

KeyBank; Buffalo (NY); On-site; USD 96,000 - 181,000; Full time

Job summary

KeyBank is seeking a senior leader to head Fraud Procedures & Control Enablement. You will design, develop and continuously improve fraud procedures, documentation, and control execution across the enterprise.

You will build and lead a team, translate complex regulatory and risk requirements into clear procedures, and partner across Fraud Solutions, Risk, Compliance and Legal to strengthen controls and processes.

Qualifications

• Experience leading teams in complex operational or financial services environments.
• Ability to translate regulatory requirements into actionable procedures.
• Strong written communication and influencing skills.
• Ability to manage multiple priorities in a regulated setting.

Responsibilities

• Lead a team of procedures and controls professionals within Fraud Solutions.
• Develop and maintain fraud procedures, job aids, and decision matrices.
• Translate regulatory and policy changes into clear, executable procedures.
• Ensure procedures meet usability while meeting audit requirements.
• Collaborate with Risk, Compliance, Legal and Technology across lines of business.
• Foster a culture of ownership and continuous improvement.

Skills

Strategic leadership

Fraud operations knowledge

Process design & documentation

Risk & control mindset

Executive communication

Cross-functional collaboration

Job description

Job Purpose

The Head of Fraud Procedures & Control Enablement is a senior leader within Fraud Solutions responsible for leading a team focused on the design, development and ongoing improvement of fraud operational procedures, process documentation and control execution.

Location

4910 Tiedeman Road, Brooklyn Ohio

Key Responsibilities

The Head of Fraud Procedures & Control Enablement is a senior leader within Fraud Solutions responsible for leading a team focused on the design, development and ongoing improvement of fraud operational procedures, process documentation and control execution. This leader will ensure business, regulatory, technology and policy changes are effectively translated into clear, sustainable and executable procedures and controls. The role is responsible for building a team that not only executes changes based on Line of Business direction, but also brings a strategic and continuous-improvement mindset to the work by proactively identifying process gaps, control weaknesses, operational inefficiencies and opportunities to simplify or strengthen the environment. The role requires a strong combination of people leadership, fraud operations expertise, risk and control acumen, process improvement, technical writing and cross-functional influence.

Leadership & Team Management

• Lead, develop and manage a team of strategic procedure and control professionals responsible for supporting Enterprise Fraud Services (EFS)
• Establish clear expectations, priorities and quality standards for procedure development, control documentation and process improvement.
• Develop teammates who can move beyond documenting requirements to critically assess the process, challenge the current state and recommend a better approach.
• Create a culture of ownership, curiosity, accountability, partnership and continuous improvement.
• Manage workload, capacity, prioritization and delivery across competing business, regulatory, technology and risk initiatives.
• Coach teammates to operate as strategic partners to Fraud Operations and the broader EFS organization.

Procedures & Operational Enablement

• Provide leadership and governance over development and maintenance of fraud procedures, job aids, decision matrices and other operational documentation.
• Translate complex business requirements, regulatory obligations, system functionality and risk expectations into clear, actionable frontline procedures.
• Ensure procedures balance regulatory and audit requirements with practical operational usability.
• Establish consistent standards for procedure design, documentation, review, approval and implementation.
• Partner with business owners to ensure procedure changes are effectively implemented and understood by impacted teams.

Risk, Controls & Continuous Improvement

• Evaluate existing processes and procedures to identify gaps, unnecessary complexity, control weaknesses and opportunities for improved efficiency.
• Challenge existing processes constructively and recommend solutions that are more effective, controlled, scalable and sustainable.
• Partner with Fraud Risk, Compliance, Legal, Operations and other control partners to ensure procedure and process changes appropriately address regulatory, operational, client and fraud risk.
• Support remediation efforts, regulatory examinations, internal audit activities, compliance monitoring and other risk and control initiatives, as appropriate.
• Ensure changes to procedures and processes consider upstream and downstream control impacts.

Cross-Functional Leadership

• Build strong partnerships across Fraud Solutions, Operations, Risk, Compliance, Legal, Technology and other Lines of Business.
• Lead working sessions to identify issues, establish requirements, resolve barriers and drive decisions.
• Provide concise executive-level communication regarding issues, risk, recommendations, decisions required and progress.

Required Qualifications

• Demonstrated experience leading teams in a complex operational, risk, financial services or related environment.
• Strong people leadership skills with demonstrated ability to develop strategic thinkers and drive accountability.
• Significant experience with operational process design, procedure management, controls, change management or operational excellence.
• Strong analytical and problem-solving skills with the ability to assess complex processes, identify risk or inefficiency and develop actionable recommendations.
• Exceptional written communication skills with demonstrated ability to translate complex requirements into clear operational documentation.
• Strong executive communication and presentation skills.
• Demonstrated ability to lead through influence and work effectively across multiple functions and levels of an organization.
• Experience managing multiple priorities and complex initiatives in a highly regulated environment.
• Strong risk and control mindset with an understanding of how business, technology and process changes can affect operational, regulatory, client and fraud risk.
• Ability to operate independently, exercise sound judgment and drive issues through resolution.

Preferred Qualifications

• Fraud, disputes, payments, banking operations or financial crimes experience.
• Knowledge of fraud and dispute operations and applicable regulatory and payment-network requirements.
• Familiarity with Regulation E, Regulation Z, Regulation CC, FCRA, NACHA, Mastercard, Zelle and RTP requirements.
• Experience building or transforming procedure, process or control-management functions.

Compensation And Benefits

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/19/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].