Head of Financial Institution Customer Experience - Remote

Brink's; Santa Fe (NM); À distance; USD 128 000 - 160 000; Plein temps

Résumé du poste

Brink's is seeking a Head of Financial Institution, Customer Experience to provide enterprise-level strategic leadership and oversee customer operations for large financial institutions. You will guide management levels and associates to align service processes and performance metrics with Brink’s strategy.

The role drives end-to-end service delivery transformation, leveraging data and cross-functional collaboration to deliver an effortless customer experience and foster a high-performance

Qualifications

• Bachelor’s degree or higher is required.
• Master’s degree is preferred.
• Experience in customer operations for large enterprise accounts is favorable.

Responsabilités

• Provide strategic oversight for multiple levels of management across Customer Care teams.
• Lead program and account management for Brink’s largest and most complex customers.
• Ensure successful execution of new implementations and service changes in coordination with internal project teams.
• Act as final escalation point for customer service issues and claims across regions.
• Drive root cause analysis and resolution in partnership with Continuous Improvement and Product teams.

Connaissances

Strategic leadership

Customer experience

Cross-functional collaboration

Data-driven decision making

People leadership

Operational excellence

Influential leadership

Culture champion

Project management

Formation

Bachelor’s degree or higher

Master’s degree (preferred)

Description du poste

Brink's is seeking a Head of Financial Institution, Customer Experience to provide enterprise-level strategic leadership and oversee customer operations for large financial institutions. You will guide management levels and associates to align service processes and performance metrics with Brink’s strategy.

The role drives end-to-end service delivery transformation, leveraging data and cross-functional collaboration to deliver an effortless customer experience and foster a high-performance