Head of Financial Institution Customer Experience (Remote)

Brink's; Olympia (WA); Remote; USD 128,000 - 160,000; Full time

Job summary

Brink’s is seeking a senior leader to head the Financial Institution, Customer Experience organization. The role oversees enterprise-level customer operations, aligning service processes with Brink’s mission and performance metrics to deliver effortless experiences for large financial institutions.

The leader will guide end-to-end service delivery transformations, leveraging data insights and cross-functional collaboration to build high-performing teams and drive continuous improvement across

Qualifications

• Bachelor’s degree or higher required; 15+ years experience in CX/service leadership.
• Experience leading large multi-team operations for financial, banking, or logistics sectors.
• Strong consultative, analytical, and problem-solving skills; ability to influence at executive level.

Responsibilities

• Provide strategic oversight for customer operations across multiple management levels.
• Lead program and account management for major customers and complex implementations.
• Drive customer journey optimization and end-to-end service delivery improvements.

Skills

Strategic leadership

Data-driven decisions

People leadership

Customer experience

Education

Bachelor’s degree or higher

Master’s degree (preferred)

Tools

Lean/process improvement

Job description

Brink’s is seeking a senior leader to head the Financial Institution, Customer Experience organization. The role oversees enterprise-level customer operations, aligning service processes with Brink’s mission and performance metrics to deliver effortless experiences for large financial institutions.

The leader will guide end-to-end service delivery transformations, leveraging data insights and cross-functional collaboration to build high-performing teams and drive continuous improvement across