Head of Field Services

InstaLILY; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Generous stock options

Medical, Dental, Vision

Wellness Stipend

PTO and 10 US Federal Holidays

Job summary

InstaLILY, based in New York, is seeking a seasoned leader for the Field Services business unit. This role involves growing existing accounts, creating scalable systems, and serving as the bridge between customers and product teams. With a focus on leveraging AI technology, you will lead and own strategic outcomes. The position offers a competitive salary range of $150,000 - $200,000 annually, generous stock options, and an array of comprehensive benefits including medical, dental, and wellness stipends.

Qualifications

• 8–12+ years in field services, specifically commercial HVAC or mechanical contracting.
• Experience in scaling successful business concepts.
• Ability to command presence in executive settings.
• Understanding of AI and its application in physical economy.

Responsibilities

• Grow the Vertical by leveraging existing anchor accounts.
• Build a repeatable sales and operations playbook.
• Act as a bridge between customers and product teams.
• Own the outcomes for the Field Services vertical.

Skills

Field services experience

Sales and operations strategy

C-suite communication

AI understanding

Job description

New York or San Francisco | Full-Time

About InstaLILY

InstaLILY builds AI that does the work. We automate complex workflows across the physical economy—industrial, healthcare, and construction—using AI agents that execute directly inside existing enterprise systems. We are backed by Insight Partners and supported by the Google, NVIDIA, and Microsoft ecosystems.

The Role: Scale the Nucleus

We have the foundation—anchor logos and proven use cases are already in place. Now, we need the leader to build the rest. This isn’t a “cold start” role. It’s an invitation for a mid-to-late career operator to act as the “CEO” of our Field Services business unit—trading corporate bureaucracy for the autonomy to scale a proven product‑market fit. You will own the vertical strategy and high‑level relationships, reporting directly to the COO.

What You’ll Do

• Grow the Vertical: Leverage our existing anchor accounts to land the next wave of major logos. You know how to turn a successful pilot into a multi‑million dollar rollout.
• Build the Playbook: Create a repeatable sales and operations motion for Field Services. You’re building the machine that we will eventually scale a dedicated team around.
• Industry Voice: Act as the bridge between our customers and our product team. You’ll ensure our AI is built to handle the specific operational hurdles unique to Field Services.
• Own the Outcomes: From strategy to execution, you are the person responsible for the success of this vertical.

What You’ll Need

• 8–12+ Years in Field Services: You have deep roots in field services (commercial HVAC, mechanical contracting, or service operations) and know how these companies actually move.
• A “Scaler” Mindset: You’ve taken a successful concept and made it bigger before. You’re comfortable moving fast and building systems as you go.
• Executive Presence: You can walk into a C‑suite and command the room. You speak the language of the industry fluently.
• AI‑Native Thinking: You recognize that autonomous agents are the future of the physical economy and you want to lead that shift.

Why InstaLILY?

• Real Traction: You aren’t starting from zero. The product works and the customers are already live.
• True Sovereignty: This is your business unit. You have the autonomy of a founder with the institutional backing of a top‑tier AI startup.
• High‑Execution Culture: We’re a sharp, low‑ego team that prioritizes doing the work over talking about it.
• Direct Impact: You’ll work alongside the CEO and COO to shape the future of the company.

Compensation and Benefits

Salary Range : $150,000 - $200,000 per year, commensurate with experience

Equity : Generous stock options awards and refreshers for top performers

Benefits: Medical, Dental, Vision, 401K, in‑office Lunch reimbursement, Wellness Stipend, generous Parental leave, PTO and 10 US Federal Holidays, and more!