Head of Field Operations - East

Farmers Group Inc.; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Bonus Opportunity

401(k)

Medical

Vision

Health Savings and Flexible Spending

Job summary

Farmers Group Inc. seeks a Head of Field Operations - East to lead the territory with P&L accountability and a matrix relationship to the home office. This role oversees daily operational and administrative needs, key reports, implementation plans, and coaching for agencies.

The position emphasizes driving adoption of tools, managing budgets, and coordinating with field integration and agency development teams to achieve strategic growth.

Qualifications

• Knowledge of insurance business and business operations (product, claims, distribution management, regulatory affairs).
• Ability to develop strategic plans and lead cross‑functional teams to ensure viability of EA channel.
• Ability to collaborate, influence and lead to success.
• Strong problem‑solving, creative and strategic thinking.

Responsibilities

• Act as deputy for the Regional President on the Profitable Growth Team and support general management in the territory.
• Serve as primary liaison between field integration and the territory office.
• Oversee territory implementation of national programs and segmentation efforts.
• Ensure operational leadership with territory reporting, financial analysis and calendar management.
• Manage territory budget and drive deployment, agency development and BI engagement.
• Monitor loss ratio trajectories and coordinate with product partners on rate actions.
• Coordinate virtual coaching with inside sales consultants and align with sales directors on segmentation.

Skills

Insurance knowledge

Strategic planning

Cross-functional leadership

Stakeholder influence

Job description

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Head of Field Operations - East

36436

We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well‑being of our people through our extensive suite of benefits, as well as the well‑being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high‑performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

The Field Operating officer is a developmental role. It shares P&L accountability for all states in territory. With a matrixed relationship to home office, they are the primary contact in the territory for the field integration team. They oversee the daily operational/administrative needs of the territory, which includes managing business‑critical reports, implementation plans and the inside sales consultants (designated to broadly and virtually coach agencies on as‑needed programs). They are also responsible for driving agency adoption of tools and technology and overseeing the territory’s segmentation activities (which would be developed in concert with the field integration team).

Essential Job Functions

• Act as deputy for the Regional Presidenton the Profitable Growth Team and in all matters relative to the general management/leadership in the territory, including building operating plans to support business strategies.
• Be a primary point of connection between field integration and territory office.
• Oversee successful territory implementation of national programs, including segmentation efforts designed by the field integration team to drive results.
• Ensure operational leadership consistent with other field operating leads --managing all territory reporting, financial analysis, segmentation coordination, promo management, calendar management, measurement and overall operational rigor/excellence.
• Manage the territory budget and be a key contact for executing on results‑focused strategies, such as deployment, agency development, life engagement, BI engagement, etc.
• Understand the loss ratio trajectory for individual states and be a key contact for product partners as they review rate‑action decisions.
• Manage virtual coaching efforts of the inside sales consultants (combination of territory resources and resources centralized on the inside sales team); ensure coordination with the sales directors to ensure segmentation efforts are calibrated and targeting agencies with optimal opportunities.
• Work with the Agency Development team to represent the strategic deployment needs of the territory based on the strategy set forth by the Head of Territory.
• Key metrics they will be accountable for:

  • Grow GWP.

  • Grow NB (QPAPD, agency development, producer hiring).

  • Improve retention.

  • Deepen customer relationships (life, retirement, BI).

  • Grow footprint and improve the infrastructure within DM/Agency operating models.

Education Requirements

Experience Requirements

• Knowledge of insurance business and business operations, i.e. product, claims, distribution management, legislative and regulatory affairs, financials, etc.
• 10-15 years related background
• Ability to develop strategic plans and lead cross‑functional teams to ensure the viability of EA channel
• Ability to collaborate, influence and lead essential to success.
• Strong problem‑solving ability, in addition to creative and strategic thinking ability.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0‑10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
  o CA Only:
  o CO Only:
  o HI Only: [[cust_HIJobPostingRange]]
  o IL/MN/VT Only:
• o MD Only:
  o NY/DC/Jersey City Only:
  o Albany County:
  o WA Only:
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.