Head of ETF Transformation

U.S. Bank; Boston (MA); On-site; USD 215,000 - 253,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Head of ETF Transformation to lead the design and execution of a state-of-the-art ETF servicing platform. This senior role blends ETF knowledge with technology, automation and client-experience improvements to deliver scalable, compliant operations.

The leader will align Product, Technology and Operations to redefine the servicing lifecycle, from launch to reporting, ensuring strongest client outcomes while driving efficiency and growth.

Qualifications

• Bachelor's or Master's degree in finance, accounting or related field.
• 15+ years of mutual fund experience.
• 10+ years of management experience.

Responsibilities

• Lead the strategy, design and build of the next-generation ETF servicing platform and implementation roadmap.
• Translate ETF servicing requirements into platform capabilities, workflows and priorities.
• Design the future-state ETF operating model across the full servicing lifecycle: launch, accounting, administration, basket processing.
• Incorporate AI, automation, workflow orchestration and predictive analytics to improve scalability and client experience.
• Partner with Technology and Product across the development lifecycle including requirements, testing and deployment.
• Establish an integrated data and workflow strategy for visibility into operations and client interactions.
• Support RFPs, client presentations and demonstrations of the ETF platform and servicing model.
• Maintain senior-level client relationships and use feedback to influence priorities and product development.

Skills

Leadership

Strategic thinking

Communication

ETF knowledge

Education

Bachelor's or Master's degree in finance or accounting

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This Head of ETF Transformation is a senior leadership role within Investment Services responsible for defining and executing the strategic transformation of the organization’s ETF servicing business, with primary responsibility for the design, build, implementation and ongoing evolution of a state-of-the-art ETF servicing platform. The role will bring together deep ETF and fund-services expertise with technology, workflow, data, automation and client-experience capabilities to create a highly scalable, controlled and differentiated operating environment. The leader will work across Product, Technology, Operations, Risk, Compliance and Business Development to translate business requirements and market needs into the future-state ETF platform architecture and operating model. This individual will play a key role in determining how work should operate in the future, not simply automating existing processes, with an emphasis on straight-through processing, exception-based workflows, intelligent automation, transparency and an exceptional client experience.

Key Responsibilities

• Lead the strategy, design and build of the next-generation ETF servicing platform, establishing the vision, capabilities, requirements and implementation roadmap for a modern, scalable ETF operating environment.
• Serve as the business leader connecting ETF operations and technology, translating complex ETF servicing requirements into actionable platform capabilities, workflows and development priorities.
• Design the future-state ETF operating model across the full servicing lifecycle, including fund launch/onboarding, fund accounting, administration, basket processing, creation/redemption activity, reconciliation, reporting and client servicing.
• Identify opportunities to incorporate AI, intelligent automation, workflow orchestration, predictive analytics and exception-based processing to reduce manual intervention and improve scalability, accuracy and responsiveness.
• Partner closely with Technology and Product teams throughout the development lifecycle, including requirements definition, process design, prioritization, testing, implementation and ongoing platform enhancement.
• Establish an integrated data and workflow strategy that improves visibility into operational activity, exceptions, controls, service levels and client interactions.
• Help design a differentiated digital client experience, providing clients with greater transparency into activity, workflows, reporting, service requests and operational insights.
• Drive standardization and simplification of ETF processes, challenging legacy practices and avoiding the replication of unnecessary manual processes in the new environment.
• Partner with Business Development and relationship teams to support RFPs, client presentations, prospect discussions and demonstrations of the ETF platform and servicing model.
• Maintain senior-level relationships with clients and use client feedback, market developments and competitive intelligence to influence platform priorities and product development.
• Develop the business case and investment roadmap for transformation initiatives, including expected improvements in scalability, operational efficiency, controls, client experience and growth capacity.
• Establish governance, milestones, success measures and executive reporting for major ETF transformation and platform-development initiatives.
• Work closely with Risk, Compliance and other control functions to ensure appropriate controls and regulatory requirements are embedded directly into the platform and future-state operating model.
• Partner with business leadership to support the profitability, growth and strategic direction of the ETF business and ensure technology investments align with business priorities.
• Build organizational capabilities required for the future-state ETF model, including talent, processes, governance and new ways of working across business and technology teams.
• Maintain a strong understanding of developments across the ETF ecosystem, asset-servicing technology landscape and evolving client requirements to ensure the platform remains competitive and forward-looking.

Basic Qualifications

• Bachelor's or Master's degree in finance, accounting or other related field
• 15 or more years of mutual fund experience
• 10 or more years of management experience

Preferred Skills and Experience

• Strong leadership abilities and strategic management skills
• Thorough knowledge of division and relation to industry
• Excellent verbal and written communication skills
• Excellent analytical, decision-making and problem-solving skills
• Considerable tact, diplomacy and people skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $214,795.00 - $252,700.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.