Head of Engineering, Conversational AI

Trellis; United States; Remote; USD 300,000 - 600,000; Full time

Job summary

An innovative startup is seeking a Head of Engineering to spearhead their Conversational AI team. This role offers the unique opportunity to shape a rapidly growing platform that processes over 100,000 calls daily. You'll collaborate closely with a strong technical partner while balancing hands-on coding with team leadership. If you're passionate about solving complex problems and thrive in a fast-paced environment, this position is perfect for you. Join a dynamic team dedicated to transforming the insurance shopping experience for everyday Americans while enjoying a fully remote work culture and competitive compensation.

Benefits

Unlimited vacation time

100% employer-paid health insurance

Flexible Spending Accounts (FSAs)

401(k) retirement savings plan

Bonuses and equity opportunities

Budget for home office equipment

Quarterly team bonding events

Qualifications

• Experience scaling tech teams from 10 to 100.
• Hands-on experience in building and optimizing systems.

Responsibilities

• Lead the Conversational AI team and optimize existing systems.
• Architect and build scalable solutions for conversational AI.

Skills

Conversational AI

Team Leadership

System Scalability

Problem Solving

Software Architecture

Education

Bachelor's Degree in Computer Science

Master's Degree in Engineering

Tools

Machine Learning

GenAI

Job description

Join to apply for the Head of Engineering, Conversational AI role at Trellis

Join to apply for the Head of Engineering, Conversational AI role at Trellis

Trellis is a profitable, fast-growing Series A startup backed by top investors like General Catalyst, QED, NYCA, and Amex Ventures.

Our mission: make shopping for home and auto insurance faster, smarter, and easier for everyday Americans. Powered by ML and GenAI, we help people find better insurance — saving them time, money, and stress.

We’re fully remote, built for speed, and led by a third-time fintech founder with a track record of building public companies.

If you move fast, take ownership, and care about your craft, you’ll thrive here.

About The Role

We’re looking for a Head of Engineering to lead our Conversational AI team, and help us level up what we’ve already built. In just a year, we’ve gone from zero to 100,000+ phone calls a day through our conversational AI platform, and now we’re looking to add someone who’s hungry to scale, optimize, and push it even further.

You’ll be the first dedicated people leader of this team, working closely with our current technical lead, who’s shifting into a more focused development role (Hi, Chuong ), meaning you’ll have a strong technical partner from day one.

You’ll spend about 50% of your time in the code and 50% building the team, processes, and structure that we need to grow fast and smart. We’re looking for someone who loves solving tough problems, scaling systems, and leading from the front; not just managing from a far.

This is a fully remote position, based in the US or Canada, and will report directly into the CEO, Daniel Demetri.

Your Goals

• Own and grow the Conversational Engineering team: Hire smart people, coach existing talent, and help us move faster without breaking what’s working.
• Architect and build: Hands on keyboard, you’ll help design, build, and optimize our conversational AI orchestration with a focus on performance, quality, and scalability.
• Be a pinch hitter for product: We need someone who can evaluate data, prioritize MVPs, draft concept docs, and keep projects moving across a lot of moving parts.
• Solve problems with process: Build lightweight workflows and QA systems that help us react faster, find opportunities, and stay ahead of issues.
• Think strategically: Partner with leadership to design experiments, improve the business by 5% every week, and push the limits of what conversational AI can do (hint: dynamic sales conversations, not just triage).
• Evangelize and collaborate: Work closely with vendors, affiliates, internal teams. You're someone who can herd cats when needed without breaking a sweat.
  

Who You Are

• You’ve scaled tech before: You've been part of the 10 → 100 journey and know how to safeguard what works while adding what’s needed.
• You still love getting your hands dirty: You enjoy leading but you love building.
• You think like an owner: You can spot opportunities to improve, ship experiments quickly, and constantly push for better.
• You’re startup tough: You’re flexible, fast, and comfortable wearing multiple hats.
• You can riff with a strong tech partner: Chuong will stay hands-on with the tech stack, you’ll have the advantage of working closely together, complementing each other's strengths.
  

Compensation

Total compensation will be between $300-600K, dependent on experience and other factors.

Trellis is a fantastic place to work

Join a Talented, Passionate Team

• Flat, collaborative, transparent culture; get in at the ground floor and be a true business partner
• Opportunities for growth and development within your role and all areas of the organization
• 75th-percentile (competitive!) compensation
• 100% remote work environment
• Quarterly, fun team bonding events
  
  
  

Trellis Additionally Offers Competitive Benefits

• Unlimited vacation time
• 100% employer-paid Platinum-tier health insurance for employee, 65% for dependents
• Flexible Spending Accounts (FSAs)
• 401(k) retirement savings plan
• Bonuses and equity opportunities
• Budget for home office equipment

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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