Head of Engineering

Benchstrength; Boston (MA); On-site; USD 170,000 - 250,000; Full time

Job summary

Lucea is hiring an engineering leader to build and scale a production healthcare platform that clinicians rely on during live patient calls. You will own architecture, systems, and the team that ships reliable AI-powered features.

You will work closely with our CEO on product strategy, hire engineers, and stay close to customers. Based in Boston, we want to work with the world’s best—if you care about where AI is going and want to prove it in one of healthcare’s most important settings, let’s

Job description

Why We Exist

Within a few years, AI will handle a large share of the work that happens on a medical practice's phone lines. Most of healthcare is not ready for that, and most healthcare AI is not built for it. The phone call is still where care often begins, and it still runs on voicemail, callbacks, and notes typed from memory.

Lucea is building the layer that sits inside those conversations. Today we capture practice phone calls and turn them into accurate documentation that staff can trust. From there, we bring licensed clinical protocols into the call, give practice leaders visibility into their operations, and automate more of the work as quality is proven, always with clinicians in control of clinical decisions. We started with pediatric nurse triage, one of the hardest-to-staff jobs in nursing, and we are expanding across practice types and roles.

The early results are strong. A small team has supported more than 25,000 live triage calls and converted every design partner into a paying customer. A triage nurse four days into using Lucea told us: "Don't take this away from me." We are hiring the people who will take it much further.

Why This Role Matters

• We are looking for a rare kind of engineering leader: someone who spends their own time with the newest models and agentic frameworks because they want to know what's possible next, and who can also run a production healthcare platform that clinicians rely on during live patient calls.
• Lucea's next chapter needs both. We have a product that practices can buy, connect to their phone systems, and use every day, and we're laying the foundation for what comes next: clinical assistance, practice analytics, and voice automation that takes on more of the work as quality is proven. The architecture, team, and engineering culture you build now will decide how fast we can move as model capabilities compound.
• You'll set Lucea's technical direction and build an engineering team that works the way the best AI-native teams do: small, fast, and multiplied by agents and tooling you help design. You'll make the architectural bets that let our product get better every time the models do, and you'll know when a new capability is ready for real practices.
• You'll work directly with our CEO on product and strategy, hire the engineers who will help define Lucea, and stay close enough to customers to feel their pain firsthand. If you care more about where AI is going than where it is today, and you want to prove it in one of the hardest and most important settings there is, we want to talk with you. We're based in Boston, but we want to work with the best in the world.

What You'll Own