Head of End User Services & IT Operations

Maverick Technology Partners; Lexington (MA); On-site; USD 140,000 - 180,000; Full time

Job summary

Maverick Technology Partners is seeking a Senior Manager to build and own a brand-new End User Services function, overseeing a 4-person onsite desktop/support team and driving IT operations initiatives, workplace technology, endpoint compliance, vendor governance, and service analytics.

The ideal candidate remains hands-on and technical while taking ownership of strategic roadmap, ensuring strong SLA management, ITSM tooling, and familiarity with AI-enabled service tools to support regulated

Qualifications

• 10+ years in End User Services.
• Experience overseeing service operations, ITSM tools, service analytics/reporting.
• Experience managing vendors/MSPs, SLAs, and performance accountability.
• Some familiarity with AI-enabled service tools.

Responsibilities

• Build and own End User Services function.
• Oversee a 4-person onsite desktop/support team.
• Drive broader IT operations initiatives, workplace technology, endpoint compliance.
• Oversee vendor governance and service analytics.

Skills

End User Services

Vendor management

Service analytics

Strategic roadmap ownership

Tools

ITSM tools

FreshService

Microsoft Intune

Microsoft 365

Job description

Maverick Technology Partners is seeking a Senior Manager to build and own a brand-new End User Services function, overseeing a 4-person onsite desktop/support team and driving IT operations initiatives, workplace technology, endpoint compliance, vendor governance, and service analytics.

The ideal candidate remains hands-on and technical while taking ownership of strategic roadmap, ensuring strong SLA management, ITSM tooling, and familiarity with AI-enabled service tools to support regulated