Head of Digital Strategy, Corporate Responsibility

JPMorganChase; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorganChase Corporate Responsibility seeks a strategic Head of Digital Strategy to shape CR's digital ecosystem, coordinating email, web presence, and content that highlights impact stories and business priorities. You will drive a cohesive, audience-focused digital experience and manage both direct and matrixed teams in collaboration with enterprise web partners to deliver measurable engagement.

The role requires extensive leadership in digital communications, superb editorial judgment, and a

Qualifications

• 10+ years in digital communications, digital marketing, or related field with leadership experience.
• Ability to lead cross-functional initiatives in a matrixed organization.
• Experience partnering with centralized web teams on strategy, IA, UX, and content.
• Exceptional editorial judgment for clear, accessible content across audiences.

Responsibilities

• Develop and lead an integrated digital communications strategy across web, email, and digital touchpoints.
• Define audience/user-experience strategy using data to inform content architecture and journeys.
• Translate complex programs into clear digital messaging for internal and external audiences.
• Own strategy and roadmap for CR's digital presence and alignment with enterprise standards.
• Oversee email strategy, segmentation, planning, and performance optimization.
• Partner with web, technology, and marketing teams to ensure coordinated execution.
• Maintain editorial quality, accessibility, brand consistency, and content governance.
• Contribute digital requirements to CRM capabilities in partnership with platform teams.
• Regularly assess performance and refine strategy based on stakeholder feedback.
• Lead, develop, and mentor direct reports and matrixed partners.

Skills

Digital strategy leadership

Cross-functional collaboration

Editorial judgment

Audience understanding

Education

Bachelor's degree

Tools

Salesforce Marketing

Job description

Job Description

JPMorganChase Corporate Responsibility (CR) leverages the firm's business, policy, research, and philanthropic expertise to strengthen communities and lead economic growth. Corporate Responsibility Communications is seeking a communications leader to drive CR's digital strategy across the department, strengthening how we engage priority external stakeholders through owned channels and demonstrate thought leadership across business priorities and initiatives.

As the Head of Digital Strategy, Corporate Responsibility within Corporate Communications you will lead the development and execution of a cohesive digital strategy – including email marketing channels and web presence – that connects audiences with compelling content, insights, and impact stories. In addition, you will have direct and matrixed managerial responsibility and will work closely with the JPMC enterprise web team, technology partners, and external agencies, as well as partners across Corporate Responsibility, communications, and marketing to deliver a best-in-class digital experience. You will be a communications leader with deep digital expertise; strong editorial and audience instincts; the ability to translate complex ideas into intuitive, engaging digital experiences; and experience navigating a complex and matrixed organization and managing competing stakeholder priorities.

Job Responsibilities

• Develop and lead an integrated digital communications strategy for Corporate Responsibility, connecting web, email, and other digital touch points to Corporate Responsibility's broader communications and stakeholder engagement objectives.
• Establish a clear audience and user-experience strategy across digital channels, using stakeholder needs, user behavior, and data to inform content architecture, user journeys, and calls to action.
• Translate complex programs, policy priorities, and initiatives into clear, compelling digital content and messaging for internal and external audiences.
• Own the strategy and roadmap for Corporate Responsibility's digital presence, creating an intuitive and cohesive experience that effectively communicates the firm's work, insights, and impact to priority audiences.
• Oversee Corporate Responsibility's email strategy and end-to-end execution, including audience segmentation, editorial planning, campaign development, testing, distribution, and performance optimization.
• Serve as Corporate Responsibility's lead partner to the firm's corporate web and digital teams, defining business requirements, prioritizing enhancements, and ensuring Corporate Responsibility's digital strategy aligns with enterprise standards, governance, and capabilities.
• Partner across Corporate Responsibility, stakeholder and content strategy, JPMC web and technology, and marketing and communications teams to ensure alignment and coordinated execution.
• Maintain standards and governance for Corporate Responsibility's digital content, including editorial quality, user experience, accessibility, brand consistency, and ongoing content maintenance.
• Contribute digital communications requirements to the department's evolving CRM capability (e.g., audience strategy, journeys, measurement), in partnership with relevant platform and operations teams.
• Regularly assess performance and stakeholder feedback to refine strategy and enhance Corporate Responsibility's digital capabilities, including new tools, platforms, and approaches that improve audience engagement, content delivery, and operational efficiency.
• Lead, develop, and mentor direct reports and provide strategic direction to matrixed partners.

Required Qualifications, Capabilities, And Skills

• 10+ years of experience in digital communications, digital marketing, corporate communications, public affairs, or a related field, including significant experience leading digital strategy in a complex organization.
• Demonstrated ability to lead cross-functional initiatives and lead alignment across diverse teams in a matrixed environment.
• Experience partnering with centralized web teams on website strategy and execution, including information architecture, user experience, content strategy, and digital storytelling.
• Exceptional editorial judgment and demonstrated ability to translate complex topics into clear, compelling, and accessible content for different audiences.
• Strategic judgment and a track record of advancing organizational priorities through communications.
• Proven ability to influence and lead outcomes across a highly matrixed organization, including partnering effectively with senior leaders, communications partners, subject matter experts, designers, and technology teams.
• Strong leadership and people management skills, with experience developing high-performing team members and leading through influence.
• Excellent written and verbal communications skills, sound judgment, and attention to detail.
• Bachelor's degree required.

Preferred Qualifications, Capabilities, And Skills

• Digital policy advocacy campaign experience.
• Strong expertise with email communications programs and publishing operations, including audience segmentation, campaign strategy, editorial planning, testing, and analytics; familiarity with Salesforce Marketing (or similar platforms).

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.