Head of Digital Services & Public-Facing Programs

MD; Baltimore (MD); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hours

Hybrid teleworking

Paid holidays

Generous leave

State pension

401(k) type plan

Health and dental plans

Flexible Spending Account

Job summary

Maryland Department of Labor seeks a Chief of Digital Services to lead the FAMLI division's digital portfolio. This role supervises Directors of Product, Engineering, and Experience Design, ensuring delivery quality and alignment with state requirements.

Responsibilities include setting an enterprise digital vision, guiding agile delivery, and coordinating cross‑functional teams to implement human-centered design across the program.

Qualifications

• Experience building an enterprise‑level digital services vision and strategy.
• Ability to lead multi-disciplinary teams to deliver iterative digital products.
• Strong decision-making, prioritization, and stakeholder alignment.
• Experience in agile frameworks (scrum/kanban) and vendor management.
• Commitment to human-centered design principles.

Responsibilities

• Provide strategic oversight and direction for FAMLI's overall digital strategy.
• Ensure timely delivery of FAMLI digital products within an agile environment.
• Lead the Digital Services team to build a cohesive culture and operationalize processes.
• Guide the transition from vendor-led to state-owned digital practices post-launch in 2028.
• Represent digital services across the division, department, and IT.

Skills

Digital leadership

Agile methodologies

Stakeholder alignment

Cross-functional leadership

User-centered design

Project management

Strategic vision

Effective communication

Vendor management

Job description

Maryland Department of Labor seeks a Chief of Digital Services to lead the FAMLI division's digital portfolio. This role supervises Directors of Product, Engineering, and Experience Design, ensuring delivery quality and alignment with state requirements.

Responsibilities include setting an enterprise digital vision, guiding agile delivery, and coordinating cross‑functional teams to implement human-centered design across the program.